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IT Support Analyst

Benefits…

• Up to £30k + potential 10% company bonus scheme
• Learning and development opportunities
• Monday to Friday, flexible working
• Hybrid working - Gateshead based.
• 25 days holiday p.a. plus bank holidays and you can also buy up to 5 days, paid back over 12 months (Pro-rata), when you reach 2 years’ service this will rise to 26 days, then 1 day with each year of service up to 5 years
• Holiday buying scheme
• Healthcare cash plan
• Pension scheme
• Birthday leave
• Electrical vehicle salary sacrifice scheme once probationary period has been passed

Position:

Bloom is an established and fast-growing company that provides a range of services (SoW creation, contract management, payments, invoicing) that support the public sector to deliver social value outcomes at a local and national level. Our purpose is to enable brilliant outcomes today that build a better tomorrow and we are dedicated to creating innovative technology products and solutions that solve real-world problems and make a positive impact on people's lives. We have a supportive culture based on our Trademark Behaviours and we continuously seek ways to improve our work environment for our people. Some of our initiatives include wellbeing campaigns, learning and development opportunities, anonymous feedback to senior management, mental health first aiders and more…We are looking for a dynamic and experienced Head of Product to lead our product strategy and development efforts.

We have a new opportunity for an IT Support & Service Analyst (known internally as the Technology Services Analyst) because of growth within the team and business. It is a varied role that offers the person in the role training and support. The role also offers a foundation for progressing into other areas of the business such as the data or engineering team. It is an excellent opportunity to join a Technology team as we build our future Support, Services and Engineering capabilities.

The IT Support & Service Analyst will be accountable for the following:

• Providing IT support for eProcurement applications and task resolution - initially both Level 1 & Level 2
• Application configuration and administration support of our e-commerce system
• Liaising with external application partners to resolve integration and application issues
• UAT testing of application partner releases
• Internal user set up for new IT and eCommerce access
• Delivering user training for eProcurement applications
• Maintain equipment asset register and IT equipment distribution as part of the starter and leaver processes
• Assist as necessary with IT system administration
• Manage tickets through to resolution and track/report on progress
• Be a point of knowledge and guidance in the use and operation of our systems and wider product offerings
• Help with the management of wider IT incidents, as well as support and complete project work if needed
• Provide service updates and announcements e.g. in relation to schedule maintenance, releases, outages, etc.
• Monitoring of system performance and alerts, raise issues proactively to the relevant technology teams
• Provide cover for the Technology Services Manger as required

Requirements:

If you’re interested in the role of IT Support & Service Analyst, we are looking for you to demonstrate the following:

• Good interpersonal skills with the ability to engage and support users (Both internally and externally)
• Strong attention to detail combined with good problem-solving skills
• Quick learner with an enthusiasm to learn, and the ability to think “outside of the box” to find work arounds and potential fixes
• Able to work in a fast-paced environment and meet specific deadlines
• Focus on providing excellent customer service and support
• Demonstrate a willingness to improve your own knowledge as well as the technology you support
• Experience of working as part of a support or IT service team (ideally with experience of the ITIL framework)
• Ability to work and be successful in a broad and varied IT support role
• IT or Technology related NVQ Level 2, BTech or equivalent would be desirable

The role is likely to be suitable for an existing support analyst, service desk analyst, application administrator, etc who is looking to progress and become part of a wider Technology and Product department during a period of growth!

Other information:

Bloom offers a dynamic supply chain providing the public sector with a marketplace to buy and manage services. We ensure delivery of quality outcomes from our pre-approved and ever-growing network of suppliers and consultants. Our fully compliant open access marketplace is outcomes based meaning the public sector only pays for what is delivered. We provide an OJEU compliant managed procurement service covering specification development, supplier identification & onboarding, full contract management, and lessons learned upon successful delivery of outcomes.

We make it easier for public sector buyers to deliver on their social value goals through our marketplace and believe in the need to demonstrate innovation and showcase the skills of the SME community including social value that can be generated through every project.

It is our mission to deliver operational excellence and an outstanding customer experience for our growing community of buyers and suppliers with a vision to provide the world with a marketplace that delivers innovation, insight and value for everyone. Having grown significantly over the last 3 years from £29m to £200m, it really is a great time to join and be a part of the Bloom story.