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Job description

We specialise in the recruitment of high quality candidates in the IT support sector. We have an excellent opportunity for a 1st line IT Support Technician to join a leading medical imaging company at the forefront of AI, Cloud SaaS services, integration, and implementation.

£25,000 - £30,000 + Bonus + Pension + Other Great Benefits - Remote Based with very occasional travel to the London office.

IT Support Technician’s Core Duties

• Setting up and configuring new client accounts, workflows, and business logic in the cloud
• Assisting the support team and gaining a firm understanding of the platform and standards
• Management of support helpdesk incidents, their triage, and logging Incidents and requests
• Prioritising and coordinating support efforts between client, 3rd parties and our partners
• Applying knowledge to problem solve, identify issues, and implement solutions
• Liaising directly with clients in a professional capacity and pro-active manner
• Ensuring prompt and accurate lines of investigation and rapid resolution
• Analyse cause of incidents and document recommendations to prevent re-occurrences
• Advising/resolving client network connectivity or application usage issues
• Creating technical documentation of new workflows and learnings
• Managing monthly database queries and system reports (SQL and Excel)
• Advising and supporting client application integrations (JSON)
• Training system admin users, (and occasional on-site connectivity config to our Cloud)

IT Support Technician’s Key Requirements

• Experience in IT development, deployment, or support
• JSON scripting skills desirable
• SQL server experience desirable
• Knowledge of Windows and iOS operating systems - configuration and trouble shooting
• Understanding of Servers/VMs, networking and security (Firewalls, TCP/IP, Proxy servers etc)
• Competent with Remote Troubleshooting methods (RDP, Desktop sharing, VPN etc)
• Knowledge of DICOM and HL7 would be useful, but not essential
• Good skills with Excel, Word
• Experience / knowledge of WordPress and scripting tools, would be useful
• Experience with AWS Technologies would be desirable

Are you enthusiastic about the IT Support Technician’s job? Send us your CV in word format today.

Job Type: Full-time

Salary: £25,000.00-£35,000.00 per month

Benefits:

• Company pension
• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Experience:

• IT support: 1 year (preferred)
• Helpdesk ticketing: 1 year (preferred)
• JSON: 1 year (preferred)
• SQL: 1 year (preferred)
• Networking or cloud technologies: 1 year (preferred)

Work Location: Remote