it specialist Granite Falls, MN
Job description
Newly increased starting wages for every position! Shift differentials of $1.00/hour extra for 4:00 p.m.- midnight and $2.00/hour extra for midnight - 8:00 a.m. We also offer a generous benefit package with Health, Dental, Vision, Life insurance, Employee Discounts, Paid Time Off, Vacation, and 401k - with a company match.
POSITION SUMMARY
Installs computer software and hardware. Duties include responding to hardware problems, updating system software, installing and troubleshooting printers, offer technical support and training to users. Pick up tickets daily for helpdesk and respond accordingly.
ESSENTIAL FUNCTIONS
- Assists in the coordination of work projects such as converting to new hardware and software.
- Develops work goals and department projects.
- Work on special assignments, research projects; establishes work priorities and evaluates cost and time requirements.
- Reviews completed projects or computer programs to ensure that goals are met and programs are compatible with other programs already in use.
- Evaluates workload and capacity of computer systems to determine feasibility of expanding or enhancing computer operations.
- Makes recommendations for improvements in computer systems.
- Modifies, tests, and corrects existing programs.
- Evaluates and tests vendor supplied software packages to determine compatibility with existing systems, ease of use, and if software meets user needs.
- Inactivates individually, or in combination, each component of computer systems such as central processing unit, tape drives ,etc.
- Tests computer systems to determine criticality of component loss.
- Prioritizes importance of components and writes recommendations for recovering losses and using back-up equipment.
- Assists staff to diagnose and solve computer equipment problems. Reviews procedures user followed to determine if specified steps were taken. Assists workers in the use of new software or hardware.
- Reads technical journals or manuals and attends vendor seminars to learn about new computer hardware and software.
- Troubleshoots and attempts to repair computers and components that have been damaged or have ceased to function properly.
- Keeps equipment updated (Windows, Symantec updates).
- Set-up computer and new computer systems for new and existing users as needed.
- Maintains security on workstations as well as servers.
POSITION QUALIFICATIONS
- Adaptability - Ability to adapt to change in the workplace.
- Detail Oriented - Ability to pay attention to the minute details of a project or task.
- Working Under Pressure - Ability to complete assigned tasks under stressful situations.
- Communication, Oral - Ability to communicate effectively with others using the spoken word.
- Conflict Resolution - Ability to deal with others in an antagonistic situation.
- Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
SKILLS & ABILITIES
Education: High School Graduate or General Education Degree (GED): Required
Associate's Degree (two year college or technical school) or Work Equivalent, Field of Study: Communications and Technical Support
Experience: 1 plus years of experience in Communications and Technical Support
Computer Skills: Proficient in Casino data systems, SQL servers, LAN/WAN Internet access
Other Requirements: Must be willing to work additional hours as needed and on-call when needed. If on-call applies, must respond within a reasonable amount of time.
Other: Must pass a State and Federal background check and a pre-employment drug screening.
Job Type: Full-time
Pay: $25.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Holidays
- On call
- Weekends as needed
