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Job Title: Digital & Tech Manager, UK

Location: GSK house

We’re moving towards a more sustainable future with our new headquarters. With better public transport links and proximity to world-class science and technology institutions, we’re excited for our move to the vicinity of Earnshaw Street, London WC1A (“the New HQ”).by end H1 2024. Flexible working available (Office 2-3 days a week)

Job purpose:

Digital & Tech Manager acts as trusted advisor and single point of contact for Digital & Tech related strategic topics in their area of responsibility by orchestrating the stakeholders and ensuring the adequate provision of technology enabled Business capabilities. Also aligns and executes operational and project level tech activities by partnering and working with Global/Regional/ Market Tech and Business.

Key Responsibilities:

This role will provide YOU the opportunity to lead key activities to progress YOUR career, these responsibilities include some of the following…

• Acts as a technology business partner, working closely with the business units to identify new opportunities to apply trend technologies with the goals of simplification, optimization, and engagement with clients, third parties, and patients in order to promote more digital working practices and potential new business models to produce effective results at scale.
• Manages the local application portfolio developed and maintained by an internal DevOps team through Agile practice.
• Ensures customer satisfaction is regularly measured, analyzed, necessary corrective actions and improvement actions are taken for services provided by local/ regional or Global tech teams or 3rd parties
• Leads/facilitates serious escalation processes in countries in scope and leads/coordinates the Commercial Tech response to crisis situations, like unavailability of a critical system, data loss etc.
• Management and delivery of digital and technology projects in alignment with local Business strategy and Global Digital & Tech strategy
• Provide technical support and expertise to make sure market is operating fully aligned with company cyber and information security requirements
• Will be the dotted line manager of a DevOps Team (4-5 members) that is comprising of collocated and offshore team members some of whom are full time employees or complimentary workers working through a strategic partner.
• Requires good soft skills for Business engagement and process understanding as well as technical depth to be able to manage and prioritize the work that DevOps team doing and also digital and customer experience management knowledge.
• Manages relationships in Global Tech, Commercial Tech and Business in the market supported with the inherent complexity of cultures, economies and timezones.

Why you?

Basic Qualifications:

We are looking for professionals with these required skills to achieve our goals:

• Good relevant experience in Tech, ideally having worked for a Commercial Business partnering/Tech role with Digital and Technology experience, preferably at Pharma sector
• At least a Bachelor’s Degree in Computer Science, Information Systems or equivalent
• Good knowledge of business & cross company processes and strategies and good understanding of how the business processes are supported by key Tech systems (Digital systems, Commercial Operations applications, CRM etc.). Hands on experience in a program or project role will be a bonus.
• Good understanding of Agile practice
• Multi-national company working experience and proven track record in leading and influencing cross-functional and cross-cultural teams
• Ability to manage complexity and derive simplicity from it whenever possible
• Strong matrix working skills, including networking and teamwork abilities
• Strong Account Management skills & customer focus
• Strong multi-tasking skills and prioritisation skills with a flexible attitude as priorities change.
• Ability to proactively coach and develop staff across the varying countries and cultures.
• Ability to strategic thinking, planning and fast learning. Strong analytical and problem solving skills
• Strong spoken and written skills in English

Preferred Qualifications:

If you have the following characteristics, it would be a plus:

• Knowledge and experience in ITIL, DevOps, Agile project management, Azure Cloud Capabilities
• High level understanding of software development and database technologies
• Knowledge in Emerging Technologies (AI/ ML, Digital Twins, BlockChain, Iot etc), Cx, CRM, RPA, e-commerce, API

Why GSK?

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive.

Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 2.5 billion people around the world in the next 10 years. Our R&D focus is to deliver a new generation of vaccines and medicines using the science of the immune system, human genetics and advanced technologies to get ahead of infectious diseases, HIV, cancer and other immune-mediated and respiratory diseases. We do all this with a commitment to operate responsibly for all our stakeholders by prioritising Innovation, Performance and Trust.

Our bold ambitions for patients are reflected in new commitments to growth and a significant step-change in delivery over the next five years. This means more GSK vaccines and medicines, including innovative new products, will reach more people who need them than ever before.

We have long believed that building trust is key to stronger performance, helping to create value for shareholders, impact for patients and society and a reason outstanding people choose to work for and with us. That’s why being a responsible business is an integral part of our strategy. Taking action on environmental, social and governance issues is a key driver in our strategy.

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to positively impact the health of 2.5 billion people by the end of 2030.

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a workplace where everyone can feel a sense of belonging and thrive as set out in our Equal and Inclusive Treatment of Employees policy. We’re committed to being more proactive at all levels so that our workforce reflects the communities we work and hire in, and our GSK leadership reflects our GSK workforce.

As an Equal Opportunity Employer, we are open to all talent. In the US, we also adhere to Affirmative Action principles. This ensures that all qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class*(*US only).

We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on [email protected] or 0808 234 4391. Please note should your enquiry not relate to adjustments, we will not be able to support you through these channels

As you apply, we will ask you to share some personal information which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.

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