it specialist Columbia, MD
FLASH Technology Group
Full Time
Columbia, MD
76235 - 53393 USD ANNUAL Today
Job description
AVAILABILITY/OPERATIONS MANAGER OPENING! INTERVIEWING NOW!
Must have TS/SCI with polygraph security clearance!
Supervises the centralized/field operations staff in the activities associated with the identification, prioritization, and resolution of operational problems or hardware installations. Refers problems to Tier 3 staff for resolution as required, tracks and monitors response/resolution time, and verifies user acceptance.
-Trains and evaluates employees to enhance their performance, development, and work product. -Addresses performance issues and makes recommendations for personnel actions.
REQUIREMENTS
Must have seven (7) years of experience that can be a combination of work history and education. A Masters’ degree is equivalent to 6 years’ experience; a Bachelors’ degree is equivalent to 4 years of experience and an associates’ degree is equivalent to 2 years of experience
All degrees must be in a technical discipline from an accredited college or university. Acceptable degrees include, but are not limited to Engineering, Computer Engineering, Information Systems and Mathematics.
Available shifts are:
Swing 1: Sun-Thurs, 1400-2230
Swing 2: Tues-Sat, 1400-2230
Night 1: Sun-Thurs, 2200-0630
Night 2: Tues-Sat, 2200-0630
DoD 8570 IAT Level 1 certification or MTA. But not required.
***Send resume to [email protected] or apply through website at https://flashtg.com/flash-technology-careers/.
Generous Referral Bonus Program!
Generous Benefits Package!
Tuition Reimbursement!
6% 401K MATCH!
Must have TS/SCI with polygraph security clearance!
Supervises the centralized/field operations staff in the activities associated with the identification, prioritization, and resolution of operational problems or hardware installations. Refers problems to Tier 3 staff for resolution as required, tracks and monitors response/resolution time, and verifies user acceptance.
- Requires strong understanding of technical aspects of desktop, voice and/or data communications, and LAN telecommunications including desktop and switching equipment, vendors, networking, network components, user training, installation, and customer service.
- Manages operational management team and service delivery staff to ensure service levels and objectives are met. Implements operations improvements to meet established objectives across multiple facilities.
- Facilitates customer relationship and satisfaction while ensuring adherence to company policies and processes. Investigates matters of significance, recommends and implements appropriate course of action.
- Coordinates and communicates with other managers to leverage resources and discuss solutions to matters of significance. Develops and implements processes for leveraging and using resources to meet customer needs.
-Trains and evaluates employees to enhance their performance, development, and work product. -Addresses performance issues and makes recommendations for personnel actions.
- Prepares and recommends operating and personnel budgets for approval. Monitors spending for adherence to budget, recommends variances as necessary.
- Can follow detailed work instructions.
- Experience with enterprise management monitoring tools such as Remedy, ServiceNow, HP Openview, Solarwinds a plus.
REQUIREMENTS
Must have seven (7) years of experience that can be a combination of work history and education. A Masters’ degree is equivalent to 6 years’ experience; a Bachelors’ degree is equivalent to 4 years of experience and an associates’ degree is equivalent to 2 years of experience
All degrees must be in a technical discipline from an accredited college or university. Acceptable degrees include, but are not limited to Engineering, Computer Engineering, Information Systems and Mathematics.
Available shifts are:
Swing 1: Sun-Thurs, 1400-2230
Swing 2: Tues-Sat, 1400-2230
Night 1: Sun-Thurs, 2200-0630
Night 2: Tues-Sat, 2200-0630
DoD 8570 IAT Level 1 certification or MTA. But not required.
***Send resume to [email protected] or apply through website at https://flashtg.com/flash-technology-careers/.
Generous Referral Bonus Program!
Generous Benefits Package!
Tuition Reimbursement!
6% 401K MATCH!
FLASH Technology Group
http://www.flashtg.com
Annapolis Junction, MD
Helen Hazelton
$1 to $5 million (USD)
1 to 50 Employees
Company - Private
Enterprise Software & Network Solutions
2007
