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Warranty Administrator

Battersea Land Rover
Salary: £32,000 per year
42 hours per week flexible working - NO WEEKENDS

4 day or 5 day working week; Mon-Fri/Mon-Thu/Tue-Fri

An exciting opening has become available for a Warranty Administrator to join our vibrant team at Lookers Plc. As a Warranty Administrator, you will play an important role in our busy service team within the Aftersales Department, working closely with the Workshop Controller, Warranty Administrator and Service Advisors you will provide support to ensure the customer journey is as seamless as possible.

As a Service Administrator at Lookers Plc Battersea Land Rover dealership you’ll be reporting into the Aftersales Manager David Skinner. David will be giving you ongoing support to ensure that you have the tools needed to perform to the very best of your ability!

On a day to day basis you will be a key part to ensuring the Service department is operating smoothly by managing all the service related administration and liaising with the Service Advisors & Workshop team. You will also be dealing with some inbound service calls, calling customers back with updates, ensuring all required documents are completed.

• Efficiently manage customer communication through repairs with timely progress updates and gaining authorisation for additional work
• Add-hoc administration tasks as given from the Aftersales Manager
• Prepare invoices for when customers collect vehicles
• You will be responsible for the timely process of warranty claims within manufacturer guidelines and ensure the accuracy of all warranty and goodwill claim submissions daily
• In addition, you will monitor daily, weekly and monthly warranty reports to ensure that are compliant with company policy.

We are looking for someone with excellent communication skills, both written and verbal, and the ability to build relationships with key stakeholders. Someone who can work well under pressure, handle conflicting demands, identify priorities and, schedule work appropriately. The ideal candidate will have a friendly and professional manner, they will act with integrity, discretion, and objectivity. They will be able to meet deadlines without compromising on the quality of work.

Warranty Administrator experience gained from a leading automotive dealer is desirable. Technical knowledge would be an advantage also. For this role you MUST hold a full valid UK driving license for a minimum of 6 months for insurance purposes.

About us:

Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries plus;

• Competitive salaries with clear pay scales in place as you develop
• Generous annual leave allowance that increases with length of service
• Eligibility to join one of our colleague car plans and cycle to work scheme
• Enhanced maternity leave, adoption leave (6 months full pay) and paternity leave (2 weeks full pay)
• Critical illness cover after 2 years plus life assurance and free will writing service
• Techscheme where you can get the latest tech for less and spread the cost, eye care scheme and discounted shopping vouchers
• Employee assistance programme and free access to Smart Health giving employees and their immediate families access to 24/7 GP services to support well being

Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If the above sounds of interest please apply today and a member of the Talent Acquisition Team will be in touch. Or, if you require further information about this vacancy, please email [email protected]

If your application is successful, we will conduct relevant employment checks prior to you starting with us. Depending on the role and responsibilities, these could include us verifying your recent employment, address, and credit history. We will also conduct a criminal record check and a driving licence check.