Find More Than 10K+
United Kingdom Jobs

Are you ready to launch your career in the exciting world of IT? Look no further! STRUMIS LTD, a leading software company specialising in construction management solutions, is seeking a talented individual to join their innovative team as an IT Apprentice.

Indulge in a wealth of enticing perks at Strumis, including an amazing starting salary of £16,000 – £20,150, the flexibility of hybrid working, the luxury of enjoying your birthday off work, bank holidays off and unparalleled support from your work-place mentor & Baltic Apprenticeships to guide you throughout your programme!

STRUMIS is a prominent player in the steel fabrication software market. They continue to innovate and adapt their products to address the evolving needs of the industry, leveraging technologies such as cloud infrastructure, machine integration, and data analytics and reporting to drive efficiency and productivity for their clients.

With a commitment to providing exceptional training and growth opportunities, they offer a unique apprenticeship experience that will pave the way for a successful future in the IT industry. You will be responsible for providing 1st line technical support, managing user accounts, configuring software and so much more to enhance your skills and kick-start your IT career!

In this role, you’ll work towards your Level 3 Information Communication Technician, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

Full training and support will be provided by your workplace mentor and from the Baltic team.

• Technical Support: Provide first-line technical support to end-users, both remotely and in person via email, telephone and helpdesk ensuring all calls are logged and resolutions recorded via the Atera helpdesk.
• User Account Management: Assist in managing user accounts, including creating new accounts.
• Software Configuration and Testing: Collaborate with the IT manager to test and implement innovative software to improve the efficiency of company employees and internal processes.
• Hardware and Network Maintenance: Support the IT Manager in maintaining hardware and network infrastructure, including Azure cloud infrastructure.
• Data and Backup Management: Assist in maintaining and managing data integrity within company systems, ensuring Acronis backups complete and escalating issues to the IT Manager.
• Documentation and Reporting: Maintain accurate documentation of IT procedures, system configurations, and troubleshooting steps. Including regular updates to a new FAQ system.
• Continuous Learning and Development: Stay updated with the latest industry trends and technologies. Have input into improving services offered to the business by the IT department.

Salary, Hours & Benefits:

• Salary – £16,000 – £20,150
• Monday – Friday 8:00 AM – 5:30 PM
• Hybrid Working – 3 office / 2 WFH
• 22 Days Annual Leave + Bank Holidays
• Christmas shutdown in December
• Birthday off work
• 1 Hour Lunch

Desired Qualities, Skills and Knowledge:

• Experience in IT such as working in IT retail etc – Essential.
• Communication Skills – Written & Verbal.
• Customer care and interpersonal skills.
• Strong interest in information technology, with a desire to pursue a career in the IT industry.
• Excellent problem-solving and analytical skills, with the ability to troubleshoot technical issues effectively.
• Grade 4/C in Math’s & English GCSE or Functional Skills Level 2

Your Training with Baltic:
This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.

Next Steps:
If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

Eligibility Criteria:
You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.