it specialist Leeds, England
Job description
Senior Service Operations Lead
About Axiologik
Technology is a powerful tool for transformation. But it takes the right people to unlock its full potential and create true value for an organisation and we’re on a mission to hire great people and give them space to collaborate and create. We have a pool of experience that is deep and wide, and we put the lessons we’ve learned to use in every project we take on. We believe that what we do has a real-world impact, and we strive every day to make it a positive one. Nothing gives us a greater sense of fulfilment than seeing a project deliver on its promise. We don’t do digital for the sake of it. We do it to bring concrete benefits to ambitious organisations.
We’ll help build capability, support acceleration of change and make transformation continuous and sustainable. Helping organisations become the best version of themselves.
Axiologik were founded in 2016 and have gone from strength to strength. We’ve always believed in hiring the best people with the right attitude. We have an average year-on-year growth of 100% over the course of our first five years in operation. The company is going through an exciting phase of growth with staff numbers increasing five times over during the last year.
https://axiologik.com
The Role
As a Senior Service Operations Lead, you will play a crucial role in steering the service management and IT operations capability across various client accounts. Your innovative thinking and extensive experience in Service Management will drive the delivery of quantifiable service improvements, optimisation, and incremental value in our engagements. You will be instrumental in elevating the capability and maturity of service functions at varying scales while persistently advancing and refining our methodologies.
Responsibilities
The role will be predominantly client facing consultancy and execution. You should be comfortable with the following:
- Support strategic leadership and direction for Service Management and IT Operations functions across a diverse portfolio of clients.
- Develop, implement, and continually improve service management strategies, policies, and processes aligned with ITIL4 frameworks within our Axiologik Practice and our client environment.
- Lead and mentor client teams by cultivating a DevSecOps culture, emphasising continuous delivery and improvement principles.
- Drive the transformation of Service Operations functions, focusing on efficiency enhancement, and establishing standardised and repeatable service processes.
- Spearhead the 'shift-left' strategy for IT support through the incorporation of technologies including automation and self-service to bolster customer-facing services.
- Foster relationships and effectively manage collaborations with multiple service partners; proficiently execute SIAM (Service Integration and Management).
- Lead lean process improvement initiatives to streamline service delivery.
- Consult and influence organisational change strategies, ensuring the seamless integration of complex changes across large organisations.
- Navigate policy-led environments and constructively engage with high-level stakeholders, articulating the value and vision of service operations.
- Contribute to product roadmaps and work closely with delivery teams to adjust strategies in response to evolving priorities.
- Report and present insightful analyses, strategies, and achievements to senior leadership.
Knowledge and experience
These are some of the skills we are looking for in candidates. Don’t worry about having a full house, we will still be interested in a chat if you tick some of the boxes!
- A minimum of 10 years of demonstrable experience in leading Service Management/IT Operations functions.
- ITIL4 certification at the Managing Professional/Strategic Leader level or substantial experience in applying ITIL4 concepts and principles.
- Extensive experience in leading teams within a DevSecOps / fast flow culture.
- Proven track record of transforming Service Operations functions and implementing effective service processes.
- Demonstrated success in executing ‘shift-left’ strategies, utilizing technologies such as automation to enhance customer services.
- Experience in managing and coordinating multiple service partners (SIAM).
- Solid understanding and application of lean process improvement concepts.
- Experience in consultancy, preferably with a focus on service management and operations.
- Experience in driving complex change across large, multifaceted organisations.
- Experience in policy-driven environments, and ability to effectively communicate and negotiate with demanding stakeholders.
- Exceptional leadership, communication, and interpersonal skills.
- Strong organisational, coordination, and problem-solving skills.
Benefits
- Vitality health plan for all permanent employees and their family members
- A subsidised gym membership
- A Life assurance scheme at 4x your salary, giving peace of mind for you and your loved ones
- An online employee assistant programme for advice and support
- Performance related bonus’s and annual salary reviews and enhancements
- An enhanced pension scheme
- A minimum of 25 days holiday – with extra days for significant life events and Birthdays.
- A tailored learning and development plan with funding for ongoing training
- 4 days per year to volunteer and contribute towards charity and community projects
- Onsite car parking
Job Type: Full-time
Salary: £65,000.00-£90,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Flexitime
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Paid volunteer time
- Referral programme
- Sick pay
- Work from home
Schedule:
- Flexitime
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Yearly bonus
Work Location: Hybrid remote in Leeds
