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it specialist Calgary

Alberta Energy Regulator

Full Time Calgary 119797 - 90221 CAD ANNUAL Today

Job description

Locations): Calgary Head Office and Edmonton Regional Office

Employment Type: Full Time – Permanent

Specialist, IT Service Management

The Opportunity

Do you have 5 to 7 years experience developing and implementing best practice disciplines, procedures, and processes within a DevOps environment? Are you passionate about service and helping us in IT to manage and deliver services to the highest possible standards?

We are looking for an individual with experience in IT Service Management to join our busy and passionate IMT Service Delivery team at AER.

The Specialist, IT Service Management, will be responsible for the implementation and maturity of Service Management across IMT, and will play a key role in the development of a service mentality and outlook that focuses on creating customer value, loyalty, and trust.

Your Key Responsibilities:

Develop a Service Management Framework from the ground up to ensure that the services provided by IMT to customers are delivered to the highest possible standard, reliably and in a cost-effective manner.
Deliver continuous improvements using lifecycle approaches in the end-to-end delivery of the services and processes to achieve the necessary level of customer satisfaction, compliance, and operation effectiveness.
Implement continuous improvement efforts and collaborate with stakeholders within and outside IMT, sharing specific service feedback, utilisation, and customer satisfaction.
Influence the planning and development of functions relating to service management in the ITSM tool e.g., service catalog, change management, knowledge management, CMDB.

Qualifications:

A Degree in Computer Science or a related discipline.
Five to seven years service management experience in IT Operations developing and implementing disciplines and processes.
Experience in IT Infrastructure Library (ITIL) and Service Now, an asset.
International Institute of Business Analysis (IIBA) - an asset.
Project Management Professional (PMP) – an asset.
Competent in positively influencing and persuading others.
Proven ability to implement processes across an organization and to promote and measure adoption.
Solid understanding of the service lifecycle and processes.
Superior written and verbal skills, able to construct complex yet persuasive arguments.
Experience of communication information to business units, senior stakeholders, and the wider customer community.

Additional Requirements and Information:

All applicants must be legally entitled to work in Canada at the time of application.
Candidates selected for interview will be required to make a 10-minute presentation. Details will be communicated with the interview invitation.

AER Flexible Work Program

To honour our commitment to diversity, equity, and inclusion, enhance employee attraction and retention and increase environmental sustainability, the AER offers a flexible work framework that provides for hybrid work and flexible hours.

What does our flexible work model look like?

Combination of in-office and remote work based on your preference and business needs!
Flexible work hours, while committing to being available during our core hours of 9:00am – 3:00pm

If you choose to participate in the flexible program, you will:

Be provided with an AER computer or laptop when working in the office.
Need to have access to a personal computer when working from home (unless assigned an AER laptop - dependant on business need).
Have a high-speed internet connection with a minimum of 50 Mbps for downloads and 30 Mbps for uploads when working remotely.

Benefits at the AER

Defined benefit pension plan(s)
Personal spending account
Flexible benefits program
Work/Life Balance time off programs
Healthcare spending account
Voluntary Group Savings Programs
Employee & Family Assistance Program
Visit our
careers page
for more details on all the AER has to offer!

For Internal Applicants Only

Under the AER’s Classification Framework this position is SP3, Level 5.
In the event a current AER employee would like to apply for an internal posting, the employee will inform their leader prior to submitting their application.
Please note: Should an individual with the required qualifications not be available, applicants with closely related qualifications may be considered. As a result, the position may be redesigned and/or reclassified.

Please note, this job advertisement will close on June 18, 2023 at midnight.