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Right at Home UK– IT Service Delivery Manager

Location: National Office, Crosby, Liverpool

Salary: Up to £55,000 (depending on experience)

Full time / Permanent

Would you like to be part of:

• A multi award-winning franchise system also known as a market leader in the homecare industry?
• A national brand recognised as an employer of choice within the sector?
• A passionate, friendly and high performing team that love what they do?

Right at Home UK is a homecare franchise providing private care services to adults in their own homes. A company committed to making a real difference to the lives of those we serve, our commitment to delivering positive outcomes for Clients and our employees have resulted in Right at Home becoming a brand synonymous with quality and trust. This is evidenced by our award wins year on year.

What we offer:

• Competitive Pay – Up to £55k depending on experience
• Mileage, travel expenses
• Access to Medicash and additional health benefits
• 23 days annual leave plus Bank Holidays
• Additional annual leave accrual for years in service and your birthday off
• Progression opportunities through our extensive career pathway

Responsibilities include:

• MS SQL Server scripting experience and ability to identify and resolve issues within the data and data structure.
• The ability to develop a broad knowledge of our in house software and its debugging tools.
  
• An ability to grasp technical concepts and new product functionality quickly.
  
• Extract data from SQL databases for reporting purposes.
  
• Be the "voice of the network" through constant engagement with the Right at Home Franchise Owners, gathering feedback on IT Services to drive change.
• Work with the business to agree dates and times for key user impacting changes.
• Hold all areas of Systems accountable for service delivery and reducing the number of outages through Problem, Change and Incident management.
• Work with key stakeholders to ensure all products, processes and service offerings are aligned with local/national needs and legislative requirements.
• Manage and deliver the Systems Service support strategy across the Right at Home franchise network.
• Own IT training, being able to deliver support and upskilling in a face to face capacity across the Right at Home network.
• Drive positive change and effective system usage with the design and delivery of systems training.
• Offer bespoke group and 1-1 support to Franchise Owners and their team’s following curation and evaluation of feedback to drive efficiencies and improvements.
• Drive and deliver a consistent, high level of service across the business.
• Budgetary responsibility where applicable.
• Sitting on the Change Advisory Board and Systems & Innovation Focus Group, influencing the IT organisation in the effective management of demand and prioritisation of resources and services on behalf of Right at Home.
• Maintain an awareness and understanding of the views of the user on technology nationally and ensure both positive and constructive feedback are being discussed within the technology function.

The ideal candidate will be a strong team player and have experience in a similar capacity in a fast-moving industry; and most importantly have the attitude and desire to be the best in our sector!

It should be noted that this role will be based at National Office in Liverpool and successful applicants will be expected in the office at least twice per week. Travel to other locations is expected to satisfy the wider demands of the business.

A strong candidate will be able to demonstrate:

• Previous IT Service Delivery Management experience.
• Strong leadership skills.
• Determination and drive to add value to the Franchise Owners.
• Proven ability to build and maintain positive relationships at all levels within a complex stakeholder environment
• The ability to work well under pressure; thriving in a busy and fast-moving environment.
• Excellent organisational and prioritisation skills; along with exceptional written and verbal communication skills.
• Possess the ability to always respond positively and promptly to requests using initiative to seek solutions to problems.
• The ability to manage multiple tasks and deliver against tight deadlines and work under pressure.
• A thorough understanding of working in a professional, service driven environment and stakeholder/client/business confidentiality.
• Confident and professional manner with excellent communication skills and the ability to interact at all levels.
• Collaborative and supportive of the business and its initiatives.
• Adaptable and open to change showing a willingness and confidence to make suggestions for change where appropriate.
• Strong organisational skills and excellent attention to detail.
• Ability to always remain proactive and flexible.
• Reliable, hardworking, work to tight deadlines and can remain calm when under pressure.
• Anticipate and identify potential problems and provide innovative solutions
• A strong team player.
• Demonstrates the Right at Home values.

This job description is indicative only and does not represent an exhaustive list of responsibilities. The firm reserves the right to alter or change the responsibilities at any time, in line with the firm's strategy and business needs.

We understand the power of diversity in delivering that high calibre advice to our clients. We want to attract diverse talent and we particularly encourage applications from underrepresented demographics.

If this sounds like the right opportunity for you, please apply online or contact David O’Brien on 0151 305 0752.

Right at Home is an equal opportunities employer and we are determined to ensure that no job applicant receives less favourable treatment on the grounds of personal or protected characteristics.