IT Request Administrator Huddersfield, England
Job description
We are looking for an Administrator to join our team at Stark Group in Huddersfield (hybrid role - 3 days in the office). Must be Huddersfield based and who ideally just finished school or college and looking for their first start in the working environment
We are a leading building materials distributor in Northern Europe. We connect suppliers of heavy building materials with the professional craftsmen who build, renovate, and maintain the cities of tomorrow.
The purpose of the role is to ensure day-to-day requests ie permissions, new equipment etc are processed, within agreed service levels and customers are kept updated. There will be some work with the technical teams to ensure requests are completed and records are updated.
Experience needed:
- Experience of working in a customer service focussed or administrative position.
- Able to adapt to new internal processes quickly and effectively.
- Be a team player with excellent communication skills.
- Able to build good working relationships with others.
- Must have the ability to manage own time and work to deadlines.
Responsibilities:
- Ensuring all requests assigned to the team are processed and fulfilled as required via the established channels and in line with service level agreements.
- Ensuring users and customers are kept informed on the progress of their requests.
- Maintain users and customer satisfaction through efficient and professional handling of all service requests.
- Helping users and customers to know about the availability of services and the procedure for obtaining them.
- Ensure agreed processes and procedures are carried out and followed consistently and effectively with appropriate audit evidence.
Benefits:
- Competitive Salary dependent on experience.
- Enhanced holiday (25 days plus bank holidays).
- Life Assurance, plus pension and much much more.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
At STARK Group, we have a strong culture that is built on passionate and dedicated people who thrive in taking responsibility and challenging status quo. We are convinced that our continued success relies on the diverse skills, experiences, and backgrounds that our employees bring to their everyday work.
The value of equal opportunity is embedded in the way we do business and retain talent groupwide. In our commitment to diversity, we welcome everyone with respect and an open mind.
We’d love to hear from you, hit apply! And a member of our Internal Recruitment team will be in contact with you.
Job Types: Full-time, Permanent
Benefits:
- Canteen
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Store discount
- Work from home
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Leeds, HD1 6PZ: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in Huddersfield
