Find More Than 10K+
United Kingdom Jobs

Job description

Job Description:

Working within a highly-responsive IT Operations team, alongside other support Technicians with responsibilities for supporting and maintaining solutions.

Principle Accountabilities

• Ensure that work is undertaken to meet clients' requirements and completed to meet agreed schedules and acceptable quality levels.
• Liaise with the Client Services on issues relating to document production.
• Maintain standards for support and documentation.
• Maintain the Font & Graphic libraries to the required standard.
• Monitor work to find better and more efficient ways of working.
• Adhere to Quality, I.T. security, Health and Safety and Environmental standards

Key Accountabilities:

• Performs troubleshooting activities and takes corrective action either by forwarding the analysis of the problem to the on-call person or team
• Monitor servers, applications, consoles, and dashboards to identify, triage, escalate or resolve incidents and maintain system availability at target levels
• Organize the scheduling, input/output controls, job setup, job execution, system monitoring, and problem resolution of production jobs
• Process requests to add, change or revoke access rights based on user requests and proactive auditing
• Coordinate critical incident resolution to restore normal operations as quickly as possible with the last possible down time for business-critical services
• Provide Tier 1 after-hours support for production via on call rota. On call will be required once training needs are met.
• Assist with implementation and/or testing of changes to the production environment
• Responsible for creating and analysing reports to identify opportunities for improvement
• Partner with other Company staff members to improve, standardize and document procedures and processes
• Additional duties as assigned

Skills

• Ideally degree level IT qualifications, although this may not be required if experience is extensive.
• A minimum of 2 years in a support role with a minimum of 7 Years of Total Experience.
• Must be willing to provide on call support on rota basis (24 x 7 rotating Model)

Qualifications

• Proven development skills and keen attention to detail
• Ability to plan and prioritise activities aligned to changing demands
• Ensure that work is undertaken to meet clients' requirements and completed to meet agreed schedules and acceptable quality levels.
• Liaise with the Client Services on issues relating to document production.
• Computer Operations experience preferred
• Experience with SolarWinds, Blue crest Output Manager, Ricoh Process Director , Linux , Unix and MS SQL, Oracle. .Net/Java Debugging skills is a plus
• Flexible schedule with the ability to change hours based on department needs to maintain 24x7 operations
• Analytical and self-motivated with a demonstrated ability to consistently deliver results
• Demonstrated ability to learn multiple and complex platforms and dynamically apply understanding to address needs of the business
• Strong interpersonal, verbal and written communication skills together with Influencing skills
• Ability to effectively read, understand and follow written procedures and instructions
• Proficient used of Microsoft Office products including Word, Excel and Outlook.
• ITSM Incident Management and Change Management knowledge using any of the tools like BMC Helix , Jira , Service Now is good to have
• Customer communications and Printing Domain knowledge is good to have

Job Type: Permanent

Salary: £25,000.00-£35,000.00 per year

Schedule:

• 8 hour shift

Experience:

• IT Operations: 8 years (preferred)
• Linux , Unix and MS SQL, Oracle. .Net/Java Debugging skills: 2 years (preferred)

Work authorisation:

• United Kingdom (preferred)

Work Location: One location