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IT Officer London, England

L'OCCITANE

Full Time London, England 33932 - 58085 GBP ANNUAL Today

Job description

Description

The role of IT Officer is to serve as a primary point of contact (1st and 2nd line) support, for all IT requirements covering both Retail and Corporate locations across the UK and Ireland.

Being the 1st line responder to all ServiceDesk incidents, managing or escalating appropriately as required.

You will provide support, maintenance, and installation of key IT systems by analysing requirements, resolving problems, installing hardware & software solutions, and supporting the EU IT ServiceDesk with local IT incidents for the local on-site team based in London. Tasks include end user support, software and hardware support, maintenance, upgrades and configurations. As well as supporting our retail store improvements, maintenance and new installations.

You will report to the Senior IT Officer, providing 1st and 2nd line end user support, and dedicated tasks and responsibilities as part of the local on-site support team, and supporting wider IT initiatives and projects as governed by the Global IT team, as well as local IT projects.

This is a 12 month fixed term contract.

What Will You Do?

Provide on-site and remote support of the Company’s Hardware (Laptops, Desktops, Apple Mac devices, ePOS systems (HP/Aures) printers, servers, and mobile devices (InTune).
Support both Offices, Retail stores and warehouse teams with resolving local IT issues.
Availability to travel within London, and to regional UK / Ireland stores as required for resolving issues, installation of new hardware or for store openings and relocations.
Receive, manage, resolve and record IT help desk requests in our EU ServiceDesk.
Provide friendly and efficient 1st/2nd line support to all users in the business, ensuring high levels of performance against SLA metrics.
Ensure that adequate training materials are in place and up to date for all users.
Escalate service requests to the local 2nd and 3rd line teams and solve local issues, as well as escalating incidents to our Global IT Teams.
Installation, configuration, and support of software using Microsoft System Centre (SCCM)
Provide support for in-house and external software including:
Microsoft Teams, Microsoft 365, Intune, Windows 10/11, Cegid Retail Y2, SharePoint, SAP, iOS, Adobe Suites and Microsoft cloud solutions.
Ensure that all tasks comply with the group’s security policies
Any other duties as are within the scope, spirit and purpose of the job, as requested by the line manager or Head of Department.

The Perfect Candidate:

Have strong communication and interpersonal skills with a customer focused attitude putting the end-user needs first
Have a good foundation, knowledge and experience of IT systems, processes and procedures
Stay current with the latest technology advancements and a passion and willingness to learn
Ability to handle multiple projects and prioritise tasks
Strong organisational skills
Ability to talk about technology in simple terms
Able to work independently, be driven, motivated and take ownership and be responsible
Problem solver with strong analytical skills and attention to detail
Demonstrates and acts as a role model for the companies group values and behaviors

What We Offer You!*

Generous Staff Discount to use on all your favourite L’Occitane Group products (including L’Occitane, Erborian, Elemis and more)
Training Product Allocation every month!
Generous Holiday Allowance, increasing with length of service
Excellent well-being policies including enhanced Maternity and Paternity policy
Extra day Holiday if you get married
Half day Holiday for your Birthday
Company Pension Scheme
Annual Company Bonus
Group Income Protection
My L’Occi Rewards: Discount/Cashback from 1000s of high street retailers as well as Well-being Hub, GymFlex, Cycle to Work, SmartTech Loans and Childcare Vouchers
Private Health Insurance with Westfield Health
Employee Assistance Programme for all Associates and their families
Flexible working
Much, much more!

Some benefit eligibility is based on length of service

About L'OCCITANE

Since 1976, L'OCCITANE en Provence has been imagining, producing and selling beauty, skincare and well-being products with an intention to share nature's wonders with the world. Our ambition is to not only sustain lands, but to regenerate ecosystems. We believe beauty goes beyond what the eye can see. From seed to skin, we are holistic in our approach. At L'OCCITANE en Provence, we've always been Cultivators of Change. This mindset is nothing new. We do our best to create positive change for the world, and we always try to inspire everyone around us to do the same.

L’OCCITANE is an equal opportunities employer. This means that, when making decisions about our employees’ careers with us, our main considerations are their ability to do their jobs and develop in their roles.

One way we cultivate change is by creating a more diverse and inclusive workplace and organisational culture. As part of this, we are committed to building an environment that is free from discrimination and harassment where everyone feels respected and valued.

We recruit positive-minded people who share our core values and our commitment to sustainability.

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