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The Target Healthcare Group is more than just a niche pharmaceutical developer and manufacturer. We are pioneers, innovators, and lifesavers, committed to making a significant difference in the world of healthcare. We are the UK's leading manufacturer and supplier of unlicensed medicines and hard-to-source products. We offer an unrivalled product range, backed by expert knowledge and exceptional customer service.

Today, we are one of the fastest-growing healthcare companies in the UK, employing close to 500 diverse professionals, including pharmacists, skilled technicians, HR, IT, procurement, warehouse, and customer services staff.

Working in a fast-paced pharmaceutical environment, this post is responsible for managing the IT Services operation spread across our multi-site company, including our Head Offices and manufacturing sites across the UK.

The main responsibilities of the Group IT Manager will be the supervision and maintenance of all computer systems within the company. You will ensure that these services run smoothly by monitoring their efficiency as well as security measures taken against any vulnerabilities in software programs used on a day-to-day basis, ensuring secure operation throughout every department, this will include End user devices, infrastructure and applications.

As a Group IT Service Manager will ensure that the IT service processes are well defined, implemented and operated across the Group.

Responsibilities will include but not be limited to:

• Management of the IT Service across all companies within the group
• Maintenance and administration of the IT infrastructure including server and network configuration, security, accessibility, connectivity, and backup
• Management and maintenance of critical business systems.
• Manage the IT Services team for the deployment and support of all end-user computing equipment including desktop PCs, laptops, printers, and mobile devices
• Manage the IT service desk efficiently, ensuring resolution of incidents and service requests in compliance with agreed SLAs
• Delivery of a high-quality IT Service and support to all sites
• Provide 2nd and 3rd line technical support and project support
• Ensure security of the company networks and data by deploying appropriate controls and systems
• Ensure all systems are kept up to date by following industry standard patching and updating procedures
• Developing and implementing IT policy, procedure, documentation, and best practice guides
• Conduct regular system audits and health checks
• Regular reporting to Senior Management on IT systems status
• Contract and Supplier management
• Providing direction for IT Services team, identifying opportunities for training and skills advancement
• Flexibility is required to work out of hours or at weekends to deal with IT emergencies and ensure continuity of IT service including during peak periods and bank holidays

To be successful in this role, you should be able to demonstrate:

• An in-depth understanding of IT hardware, software.
• Experience of managing IT support engineers / 1st/2nd line support
• Experience of managing a distributed IT Infrastructure
• Experience of network, server and storage configuration and management
• Experience in Microsoft Operating systems, Windows 10, Server 2008-2019, Active Directory and Microsoft 365/Azure Solutions
• Experience of managing telephony systems, IP telephony, cloud-based systems, and mobile management
• Experience of data backup systems
• Strong planning and organisational skills and time management
• Experience of contract management and supplier relationship management
• Be approachable, flexible and a self-starter, capable of working on their own initiative
• Willing and able to travel including overnights and weekends to meet operational need
• Excellent communication skills, providing professional and customer focused service
• Excellent trouble-shooting and good problem management skills
• Motivated, pro-active, enthusiastic and friendly disposition
• Hold a current, full clean driving licence and access to a vehicle

Hours of work will be Monday - Friday, 0900 - 1800 however maybe required, at times, to work outside of these hours as the business requires.