Find More Than 10K+
United Kingdom Jobs

Summary Details

Positions Available

This competition will be used to hire 1 permanent position serving the Halifax Regional Municipality area.

We may leverage this competition to hire additional positions over the next several months should other vacancies arise.

About the Nova Scotia Digital Service

• Presently in transition to the new Department of Cyber Security and Digital Solutions

The Nova Scotia Digital Service (NSDS) is a government team that puts people first. We're dedicated to driving digital transformation by helping government work in line with modern expectations.

Our large, diverse, and passionate team believes in user-centered, iterative, digital service design and embraces internet-era ways of working. At NSDS, you'll be part of a team that makes a real difference by designing, continuously improving, and delivering the programs and services people need, while working alongside caring, compassionate, and highly-skilled professionals.

At NSDS, we don't just accept differences - we celebrate a culture of diversity, inclusion, and belonging!

We recognize that the people who use government programs and services come from all walks of life, and it's essential that NSDS reflects the communities we serve. This enables us to deliver better, more accessible, and inclusive public services. We're committed to creating an environment where diverse perspectives and experiences are valued and where diverse talent can thrive.

Who We're Looking For

You are a servant leader with strategic leadership experience and a proven track record of delivery. Passionate about people's experiences, you aim to improve their lives. You're curious and humble, which helps you learn and grow. You excel in collaborating across roles and organizations and can create a path forward from uncertainty. You're comfortable inspiring others with your communication skills, whether addressing senior leaders or technical teams.

You share our values of Respect, Integrity, Diversity, Accountability & The Public Good, have a passion for service excellence, and actively promote and encourage the importance of people, teams, diversity, and culture.

Benefits & Perks

At the NSDS with the Government of Nova Scotia, we are committed to providing a fulfilling work environment with numerous benefits and opportunities:

The Manager, IT Services and Delivery Role

Join us on a mission to transform how we deliver digital services to citizens in Government. As a Manager within our Education and Social Services team, you'll lead a team of front-line technical professionals who are committed to delivering new and supporting existing IT solutions for the departments of Education, Advanced Education and Labour Skills and Immigration end users.

Your passion for excellence in client service will be your driving force as you motivate your team to excel in a dynamic, fast-paced environment. You'll leverage your leadership skills to inspire innovation and ensure that continual service improvement is at the forefront of all projects. If you're up for the challenge of transforming the way we serve our citizens, we want you to explore this exciting opportunity!

What You Will Be Doing:

As the Manager, IT Services and Delivery, you will be responsible for:

• Managing a team of technical resources and developers who are client-focused employees in the design, delivery and support of high-quality digital services.
• Managing this team includes working to build new systems, enhancing and supporting existing SaaS, COTS and custom applications.
• Contract and Vendor Management
• Promoting a culture of trust, teamwork, and psychological safety.
• Collaborating with various stakeholders across Government (such as the Regional Centres for Education and CSAP) and other provincial entities to build relationships and innovate.
• Maintaining a strong focus on delivery priorities, being accountable for delivery, and swiftly responding to changing user needs.
• Working with multidisciplinary teams to promote internet-era ways of working and providing strategic direction for digital transformation.
• Keeping people informed and engaged by working in the open and sharing user stories.
• Leading or contributing to digital transformation activities, such as standardization and rationalization initiatives, functional improvements, or business process improvements.
• Communicating with clients about service requirements, service fit, service quality, and issue resolution.

Qualification and Skills

To be successful in this position, you have a Bachelor's degree in Information Technology or a related field with several years of progressive experience in IT management and leadership.

You possess the ability to:

• Lead, coach and mentor a team of direct reports to deliver excellent support services to end users.
• Develop and implement strategic plans, scope and budgets required to deliver service excellence with new and existing digital products to meet user needs.
• Analyze complex problems and determine innovative solutions to produce desired outcomes.
• Build strong business relationships and collaborate with internal and external stakeholders.
• Lead and influence at senior levels, engaging with senior executive teams and deputies.
• Implement processes, approaches, and methods for continual service improvement.
• Inspire and motivate a front-line technical support team in a complex operational environment.

Your experience should include:

• Decision making responsibilities for development and ongoing management of high-quality support services.
• Leading continual service improvement initiatives by leveraging internet-era practices and collaborating with multidisciplinary teams to achieve business/policy outcomes.
• Building empowered teams by delegating authority and providing coaching and support.
• Systematic development and management of people including coaching, motivation, performance management, development planning, and recognition.

We recognize that everyone brings unique skills and experiences to the table and not everyone "checks all the boxes". We encourage you to apply and tell us why you're the right fit for the job.