it manager Crewe, England
Job description
Job Title
Team Leader: IT Support
About Acorn Training
Since inception in 2008, Acorn Training has become a highly successful, skills, justice, employment and health provider with strong corporate values and inclusive ethos – winner of The World Skills UK Social Inclusion and Diversity Network of the Year award.
You will join us at our most exciting time, with strong plans to double the size of the business each year over the next five years, spearheading opportunities to get The United Kingdom back to work and improving the skills of the workforce; enabling strong and sustainable future careers for all.
Due to contract growth and expansion, we are looking for passionate, enthusiastic, and ambitious individuals that want to progress their career in training and assessment to the next level.
About the Role
As the Team Leader, you will provide technical support, supervise team members, coordinate projects, and maintain a high level of customer satisfaction. You will guide, coach, and support the IT support team members, assigning tasks, setting priorities, and managing workloads to ensure the timely and efficient resolution of issues.
Building positive relationships with our customers is crucial. You will understand their unique IT needs and challenges, provide exceptional customer service, and ensure the prompt resolution of IT-related issues. You will respond promptly to IT support requests, troubleshooting and resolving hardware, software, and network issues as they arise. You will identify opportunities for system enhancements and implement improvements to optimise our IT operations. You will collaborate with internal stakeholders to assess IT requirements for upcoming projects and plan and coordinate the implementation of IT systems and applications to support delivery initiatives. Tracking IT project milestones, managing resources, and ensuring timely and budget-friendly project delivery will be your responsibility.
About You
The ideal candidate will have a proven track record in IT support roles, including team leadership or supervisory responsibilities. They should also possess project management experience, demonstrating their ability to plan, coordinate, and manage resources effectively.
A strong technical background is essential, encompassing comprehensive knowledge of computer hardware, software, and networks. Candidates should also be well-versed in IT infrastructure management, network security, and data protection. Proficiency in troubleshooting and resolving technical issues across different platforms is a must. Excellent communication skills are crucial, as the successful candidate will be required to interact effectively with customers, colleagues, and suppliers. Furthermore, they should possess strong leadership and team management skills, capable of motivating and inspiring team members.
The ideal candidate will have an analytical mindset, with the ability to identify problems and propose innovative solutions. They should be highly organised and skilled in prioritising and managing multiple tasks simultaneously. Adaptability and flexibility are vital traits for this role, as it entails working in a fast-paced environment.
Due to the nature of our work, it’s essential you’re committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
As an employer we are committed to Equality, Diversity and Inclusion and welcome applications from all sections of the community, regardless of an individuals’ sex, age, religion, race, marital status, disability status, sexual orientation, maternity, or care leaver status. We are committed to exploring opportunities for flexible working and ensuring the work-life balance and wellbeing of our workforce. Please note that any job offer is subject to pre-employment checks including a DBS check, online searches, and references from former employers, in line with guidance from the Department for Education.
Job Types: Full-time, Permanent
Salary: £28,000.00-£34,000.00 per year
Benefits:
- Additional leave
- Company pension
- Employee discount
- Health & wellbeing programme
- Store discount
Schedule:
- Monday to Friday
Education:
- Diploma of Higher Education (preferred)
Experience:
- supervisory or team leadership: 2 years (required)
Work Location: In person
Reference ID: TL-ITS
