Project Manager (Customer) Manchester, England
Job description
Over the next decade TransPennine Express will benefit from a series of high-profile infrastructure projects which has the need to keep our customers moving with as little disruption as possible to their journey during their delivery and when complete that the finished product meets their needs. The most notable is the multi-billion-pound Transpennine Route Upgrade between Manchester and York, but there are other schemes taking place across our routes.
Our people are our strength and to be strong we insist on the best people, with this in mind there is an exciting opportunity for a Project Manager (Customer) to work on projects and work streams which are of benefit to customers across the industry. This will primarily focus on the delivery of customer handling plans during planned disruption, and in ensuring that customer requirements are met through the infrastructure design work, most notably at stations.
The successful candidate will be expected to interface with front-line grades, representatives from all directorates within the business and its key contractors. There will also be extensive collaboration and leadership with regards to other operators' personnel (most notably Northern, Avanti, Cross Country and LNER), the alternative transport supply chain, Rail North Partnership, local combined authorities, Transport Focus and, any other bodies with an interest in the successful delivery to the customer.
The successful candidate will ideally need the following:
- experience of project management principles and tools, reporting and risk identification;
- good understanding of railway infrastructure (especially around station design), operations and customer services;
- knowledge of the railway supplier interface/relationship management;
- examples of leading cross-functional forums;
- excellent communication and interpersonal skills;
- tact, diplomacy and tenacity.
You are expected to be a business leader, accountable for your actions and business performance, whilst challenging yourself as an individual to be even better. As a leader you will continually develop your skills and fully demonstrate the company values.
If this sounds like the opportunity for you, then we'd love to hear from you! please visit FirstGroup Careers, complete an application form and upload a copy of your CV and a Covering Letter.
Help take the north further.
What we offer?
- Excellent career prospects.
- A personal development plan.
- Fully funded structured training and development*.
- Competitive salary paid on 4 weekly basis.
- Generous annual leave entitlement.
- Free TransPennine Express rail travel for you and your dependants*.
- Travel discounts of up to 75% off other train operating companies, plus international rail travel after 1 years' service* for you and your dependants*.
- Free & Confidential Employee Assistance Program and Wellbeing Portal 24 hours a day, 7 days a week to help you with any finance, family, health, or wellbeing issues you have. We make sure there's someone on-hand to offer guidance, advice, and useful information for our people when they are experiencing hardship at work or at home.
- Option to join the Railway Pension Scheme with significant employer contributions.
- Family friendly maternity and paternity benefits.
- Terms and conditions apply.
Why Work with us?
Our colleagues are from all walks of life with varied personal experiences and career journeys into rail. We want the best people for our roles. We are proud of our region and committed to connecting and reflecting the diverse communities that we serve across the North of England and Scotland. Our values are central to this, especially being ‘Supportive of each other'. As an inclusive employer we value individuals' contributions, regardless of their age, gender, race, ethnicity, disability, sexual orientation, social background, religion, or belief.
