Job description
Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience.
- To provide first line helpdesk and end user support to staff, clients, and visitors
- Assist in the care and maintenance of computing, network and office equipment
- Diagnose and troubleshoot technical issues with software and hardware
- Prioritise, log and track multiple issues through to resolution, within agreed time limits
- Properly escalate unresolved issues to appropriate teams
- To install and configure software applications
- Be the link between our internal customers and IT department
- Proven work experience as a Support Engineer or similar role
- Hands-on experience with Windows/Linux/Mac OS environments
- Good understanding of applications, computers, mobile devices, and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Familiarity with remote desktop applications and help desk software
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Active Directory, Azure and Office 365
- Cyber security, Antivirus & Firewalls
- Troubleshooting, Incident, Change and Asset Management frameworks (ITIL)
- Strong prioritisation and organisation skills with the ability to handle multiple tasks at once
- Ability to work under pressure and manage multiple projects.
- 1+ years (s) experience in a similar helpdesk environment.
- Excellent customer service skills.
- Experience in a wide range of technologies.
- Excellent written and oral communication skills.
- Working within an ITIL environment. Preferably holding a current qualification.
- Technical qualifications such as Comptia A+, Network + would be advantageous.
- Experience of Agile methodologies would an advantage.
We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do.
Safety and security always matter. During COVID, all positions that can work remotely have been, and appropriate steps have been taken to ensure the safety of employees in any position essential to be on site. Regardless of where you are working, technology to work effectively is provided on or in advance of your first day of employment.
Vantage Data Centers is an Equal Opportunity Employer
Safety and security always matter. During COVID, all positions that can work remotely have been, and appropriate steps have been taken to ensure the safety of employees in any position essential to be on site. Regardless of where you are working, technology to work effectively is provided on or in advance of your first day of employment.
Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.