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As an IT help desk/end-user support professional at Gallup’s London office, you will join a team of highly engaged associates who are responsible for ensuring that all Gallup users, including visiting associates, have world-class technical support to do their jobs perfectly.

In this role, you will support all on-site technology and equipment; troubleshoot user workstations and workstation software; and maintain network equipment, including file servers, routers and switches. You will also help with AV and conferencing needs, providing support for Gallup-hosted events. When it comes to ensuring that technology experiences are flawless, we will turn to you.

If your mission is to make a positive impact on the lives of millions by resolving challenging technical problems, join us, and put your greatest strengths to work.

Who we want:

• Problem solvers who are known for their ability to quickly diagnose the root causes of various computer issues and provide immediate solutions to their customers.
• Service-minded technical experts whose extraordinary customer service skills make a lasting impression on guests, clients and associates.
• Multitaskers who are highly organised and responsible IT professionals able to prioritise the urgency of multiple requests to meet customer demands with outstanding quality.
• Clear communicators with a gift for teaching technology concepts in a way that is easy to understand.
• Overachievers who thrive in a fast-paced environment and enjoy working with a wide range of technical issues and individuals.

What you need:

• Experience in a help desk or similar role.
• Experience in a Windows user and server environment and experience supporting all Microsoft Office applications required.
• Broad knowledge of networking, hardware and software applications and experience troubleshooting technical issues required.
• Ability to learn new processes and systems quickly and to multitask while remaining focused on the customer required.
• Experience with Microsoft Teams and Zoom preferred.
• Relevant certifications and education background in IT are welcome as part of a strong candidacy.
• You must be authorised to work in the UK on a full-time basis.

What we offer:

We create exceptional workplaces, starting with our own. We focus on developing your strengths – what you do right, rather than what you do wrong – and helping you be engaged at work. When you work at Gallup, you’ll benefit from:

• A strengths-based, engagement-focused, and performance-oriented culture.
• A diverse and inclusive workplace culture that is committed to fostering belonging and wellbeing.
• World-class managers who support, develop, empower and engage you.
• Ongoing learning and development opportunities and purposeful career growth tailored to your unique talents.
• Mission-driven work that changes the lives of people around the world.
• A robust benefits package including health, life and dental insurance, travel reimbursement, wellbeing activities and much more.
• An inspiring workplace in the world-renowned The Shard, boasting captivating views of the London skyline and River Thames and with direct access to London Bridge Station.

And the perks don’t stop there. Learn more about life at Gallup.

Gallup is an equal opportunity/affirmative action employer that celebrates, supports and promotes diversity and inclusion. We will consider all qualified applicants without regard to race, colour, religion, sex, national origin, disability, sexual orientation or gender identity, or any other legally protected basis, in accordance with applicable law.

Agencies: we are not partnering with agencies for this role nor accept unsolicited resumes and will not be responsible for any fees or expenses related to such unsolicited resumes and/or applicants.

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