IT Digital - Support Engineer London, England
Job description
We're transforming the service we provide to our customers, and technology will be at the forefront of that change. It's an exciting transformation and we're investing in an enhanced in-house capability to deliver it - so, if you're experienced in Service Integration and Management (SIAM) and are passionate about delivering excellent infrastructure and application second level support, this is your opportunity to be in on the ground floor and help us deliver the future of banking.
How you'll make a difference
Reporting to the Senior Manager, Service Integration and Management, the SIAM Support Engineer will be part of a new and exciting function within CIO, which will provide the link between business delivery and the technical solutions which underpin the Technical Integration of Payment and Digital Services.
You will be responsible for delivering second level support (infrastructure and application) for Digital services and maintaining those infrastructure services and components. You will make a difference in your role by ensuring technology and business operations collaboration reflects the business rhythm and technology readiness.
What you'll bring
- Ability to monitor or measure infrastructure load, performance, and security events.
- The capability to follow agreed procedures to identify operational issues and contribute to their resolution
- Ability to work to and continually improve technical procedures including backup/restore, using supplied infrastructure tools and scripts.
- Experience of carrying out agreed applications and systems software maintenance tasks, also automating routine system administration tasks to specifications using standard tools and basic scripting.
- Experience using application management software and tools to collect agreed performance statistics.
What we offer in return
- Hybrid and flexible working arrangements to support a healthy work/life balance
- An attractive reward and benefits package through giving you more of what matters to you
- A diverse, energising, and collaborative working environment
- A career that's enriching and full of opportunities
So if this sounds up your street, come join our team, we make things happen!
