IT Customer support analyst Harrow, England
Job description
Duties:
- Provide technical support and troubleshooting for hardware, software, and network issues
- Install, configure, and maintain computer systems and peripherals
- Set up and manage user accounts and access permissions
- Monitor and maintain network security, including firewalls and VPN connections
- Collaborate with cross-functional teams to resolve IT-related issues
- Utilize ticketing systems such as Jira and ServiceNow to track and prioritize support requests
- Assist with the deployment of software updates and patches
- Perform routine maintenance tasks, such as system backups and updates
- Document technical procedures and solutions for future reference
Requirements:
- Proficiency in Windows and Linux operating systems
- Knowledge of computer hardware components and troubleshooting techniques
- Familiarity with IT service management tools such as Remedy or ServiceNow
- Experience with firewall configuration and VPN setup
- Strong communication skills to effectively communicate technical information to non-technical users
- Ability to work independently as well as part of a team
Note: Experience with Mac OS is a plus but not required.
We offer competitive compensation packages, including benefits such as health insurance, retirement plans, and professional development opportunities. If you are a motivated individual with a passion for IT support, we encourage you to apply.
Job Types: Full-time, Permanent
Salary: £25,000.00-£30,000.00 per year
Benefits:
- Flexitime
Schedule:
- Flexitime
- Holidays
- Monday to Friday
Ability to commute/relocate:
- Harrow, Greater London: reliably commute or plan to relocate before starting work (required)
Work Location: In person
