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We are looking for a Help Desk Engineer to support a project for our client that is a nonprofit organization in Providence, RI.
Skills and Characteristics

• Strong knowledge of Windows, Microsoft Office Products
• Experience with Active Directory user and computers
• Experience with Windows 10 and/or Office 365 is a plus
• Belief in the company’s mission and educational model
• Maturity, humility, strong work ethic, sense of humor, and “roll-up-my-sleeves” attitude
• Motivated, self-starter, able to work independently and as part of a larger team
• Capable of seeing projects through from beginning to end
• Excellent written and oral communication skills
• Natural customer service orientation and willingness to do “whatever it takes”
• Ability to thrive in a fast-paced environment and juggle multiple workstreams
• Quick learner comfortable thinking on the fly
• Ability to maintain calm while operating effectively with a sense of urgency in high-pressure situations

Educational Background and Work Experience

• Preferred – Bachelor's degree in an IT/related field, equivalent technical experience or IT certification
• 1 to 5 years of providing customer service in a technological environment
• Previous customer service work using a ticket system (Zendesk, Freshdesk, etc) strongly preferred
• May be tested on appropriate technological skills as required

ABOUT US:
Kinect provides career advice and advancement to tech professionals while providing best in class support to our clients. Kinect specializes in roles in software and applications, IT infrastructure and operations. We provide contract and project resources to a broad range of organizations on a national basis. Contact us to see how Kinect can help you further your career goals.
Kinect provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal requirements, Kinect complies with applicable state and local laws governing non-discrimination in employment in every location in which the company conducts business