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IT Assistant

The scope of the position is to provide IT technical support to guests and colleagues of Mandarin Oriental Hyde Park to support the IT Director and Assistant IT Manager in introducing new technologies in support of the operational and strategic objectives of the property and group. Additionally, the scope included the responsibility for first line IT support to the guests of the hotel.

As IT Assistant you will be responsible for the following duties:

• Provides Hotel Guests and Colleagues with 1st Line technical support.
• Assembles and configures network components and associated services.
• Installs and tests necessary software and hardware.
• Establishes network users, user environments, directories, and security for networks being installed.
• Installs, upgrades and configures network printing, directory structures, rights, security, software and files services.
• Upgrades network hardware and software components as required.
• Performs network troubleshooting to isolate and diagnose common network problems.
• Responds to needs and questions of users concerning their access of network resources
• Checking daily backups, all system interfaces, Server hardware and logs.
• Install, configure and maintain computer hardware and software
• Documenting, archiving all correspondence and troubleshooting, follow up suppliers’ visits and maintenance.
• Ensures technology assets are secured.
• Assists in disaster recovery and business continuity as it relates to technology.
• Installs, monitors, and maintains telecommunications equipment including cabling and providing technical guidance as needed.
• Performs adds/moves/changes/deletions.
• Supports Telephony Infrastructure IP PBX, IP-DECT , Company Mobile phones & Blackberry Handsets.
• Troubleshoots high-speed Internet access problems
• Maintain asset register for all IT assets
• Must be able to operate independently

In return, you will receive an array of iconic benefits, such as:

• Excellent career progression with an iconic, luxury, global hotel brand. A lot of our colleagues joined us at the beginning of their career and are now leading their own teams and divisions.
• Fantastic learning and development opportunities for all levels of staff, with targeted development programs to get you ready for the next step in your career.
• 3 complimentary nights per year, increasing to 5 with length of service
• Discounted stays at our beautiful properties across the Group
• Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals
• 50% F&B & Spa discount
• Complimentary Westfield Healthcare cash plan, children added at no extra cost
• Colleague Experience Stay in-house with breakfast included upon completed probation
• Friends & Family hotel rate and Spa discount
• 1 paid Charity Day per year to dedicate to a charity of your choice
• Season ticket loan & cycle to work scheme
• £750 recruitment referral bonus
• Free meals on duty & uniform dry-cleaning services
• Increased holiday entitlement with Length of Service, up to 33 days off
• Subsidized podiatry sessions with our incredible Bastien pedicurists
• Free Life Insurance benefits whilst in service
• Company pension plan
• Access to Hospitality Action’s Employee Assistance Programme
• Employee Recognition Programmes
• Social, wellbeing, charity, and sporting events throughout the year

Eligibility:

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.