IT and infrastructure lead Richmond upon Thames, England
Job description
Position: IT and infrastructure lead
Location: London Borough of Richmond upon Thames
Closing date: 05 June 2023
Role details
Job title: IT and infrastructure lead
Location: London Borough of Richmond upon Thames
Salary: £40,000
Salary pro rata: Yes
London allowance: No
Hours per week: 21
Type of contract: Fixed term
Closing date for applications: 2023-06-05
Closing time: 12:00
Link to job pack for application and/or email address for more information:
https://www.citizensadvicerichmond.org/
We are looking for an experienced IT and Infrastructure lead to deliver solutions and provide IT support from first point of contact to resolution. This new role involves overseeing our IT services and ensuring all staff and volunteers can carry out their roles effectively and efficiently. .
The IT and Infrastructure Lead is responsible for providing IT services, systems support, resources and equipment that enable staff and volunteers in Citizens Advice Richmond to carry out their roles effectively and efficiently. The role is based in our offices at Hampton Hill and Sheen with some flexibility for home working. We currently have 20 paid staff and 80 volunteers, who mostly work part-time, using a mixture of desktop PCs and laptops working from our offices, several outreach venues and from home.
You will be the first point of contact for all IT related matters and provide guidance, support and assistance to resolve any issues as and when they arise You will Manage IT and telephony systems ensuring that change and quality management is properly addressed. You will ensure the security of data, network access and backup systems , inform senior management team of key IT and telephony development and ensure infrastructure and telephony systems (hardware) are maintained.
Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.
All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.
