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IT Analyst - GSOC Operator

Bachelor Degree required.

The IT Analyst GSOC Operator post handles many of the day-to-day tasks in the GSOC. These include all phone, radio and alarm traffic. This position is also the first back up to the badge office. Essential Functions: List 5 key responsibilities in order of importance to job/department and estimated time spent on each in a given week. 55% of time spent Monitoring, dispatching to, and troubleshooting alarms 15% of time spent working with officers in the field to solve customer problems 10% of time spent assisting customers on phone calls 10% of time spent providing badge process support 5% of time spent on emergency management Additional Responsibilities:

1. Be a part of the feedback cycle to continuously improve the GSOC.

2. Collaborate with the Shift Supervisor to ensure the proper handling of emergency situations.

3. Training of New hires.

4. Collaborate in investigations as requested.

5. Completion of GSOC-specific audits and reports as requested or assigned.

Non-Negotiables: Operational

• All employees conduct themselves in an honest, ethical, professional manner.

• All employees are properly screened and licensed.

• All employees meet training standards and requirements.

• All employee relations are managed appropriately.

• All contracts are managed according to company and client requirements. Contract compliance is everybody's responsibility. Leadership

• Lead.

• Assume ownership for our company's success.

• Promote and embody our culture, values and beliefs with passion.

• Take ownership of issues, seek solutions.

• Take responsibility, do the right thing.

• Project energy and enthusiasm.

• You are part of a team and have a responsibility to everyone on it. Qualifications: Education required: HS Diploma _X_ Associates Degree ___ BS/BA ____ Must be able to communicate effectively and work well with others. Must be able to lead a team during an emergency and maintain a level-headed approach in times of high stress. Possess knowledge in security and emergency management systems and processes. Other requirements or competencies:

• Outstanding interpersonal and communications skills required. Must have strong communication skills and the ability to speak clearly and listen intently.

• Strong command of the English language

• Must be able to multitask effectively

• Ability to work in a team-oriented environment with the ability to work independently.

Must be able to utilize common sense to identify and solve problems, and/or determine if and when an incident is required to be escalated to management for guidance Must be able to provide and follow instructions and remain calm and level-headed during an emergency or incident situation

• Average or above average computer skills, with the ability to quickly learn and utilize required security systems

• Key Competencies: Integrity, Problem Solving, Conflict Management, Time Management, Timely Decision Making, Customer Service, Motivating and Directing Others, Drive for Results.

• Must be able to lead and effectively manage an emergency situation, business emergencies and all GSOC events.

Are you interested in being part of our Team?

• Apply quickly and efficiently online

• Interview from the convenience of your own home

• Weekly pay

• Competitive benefits

• Flexible schedules

With over 80 years of protecting the things that matter, we've seen more than most. That's why Securitas is the partner of choice for companies and an employer of choice for candidates worldwide.

See a different world.

EOE/M/F/Vet/Disabilities

About Us

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.

About the Team

Our Company Mission:

Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.

Our Values:

Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.

Integrity:

Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.

Vigilance:

Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises.

Helpfulness:

As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.