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An exciting opportunity has become available for an IT Administrator working within National Grid Energy Distribution’s (NGED) IT Performance and Planning (P&P) department, based at either Exeter or Plymouth.

Accountable to the Principal Solutions Architect you will be responsible for providing the IT Solutions and Project Management Office (PMO) teams with administration services for all IT Solutions and PMO functions & services, across NGED IT Projects, Programmes & Portfolios.

As part of our hybrid working approach and in line with our policy, this role allows you to apply for a mix of office and home working. Hybrid working can only be considered once your initial training is complete and subject to business need.

So what are you waiting for, apply today!

• Working flexibly within the NGED IT Performance and Planning team, providing clerical & administration support, for core solutions & PMO functions and services throughout the Project Management Lifecycle, with particular emphasis on Project Initiation.
• Proof reading, compliance and quality of documentation as needed by IT Solutions Architects and Analysts, ensuring completeness and technical accuracy
• Assisting the IT Solutions Team to provide additional administration services for:
  • Team software requests and other IT Service desk tickets
  • Team member on-boarding assistance
  • Undertake research as required on specific IT areas
  • Ownership and updates of team Confluence, SharePoint and Service Desk
  • Proof reading, compliance and quality of documentation.
• Creation and formatting based on rough drafts, identifying and resolving both routine and non-routine problems within own level of competence
• Working as part of the Performance and Planning administration team, to collaboratively provide the successful delivery of the PMO Service Desk services and associated requests
• Monitoring and responding accordingly to the PMO & Solutions mailbox and telephone enquiries and queries
• Assisting with managing document controls, including project documentation storage, version control and reviews, to ensure adherence & relevance across NGED IT Solutions & Business

Educated to NVQ level 2/3 and/or appropriate experience in Project Office or Programme Office Administration or an IT focused environment.

You will be fully PC literate, with excellent administration & IT skills with knowledge of Microsoft Office tools including; Word, Excel, PowerPoint, SharePoint or similar.

Being successful in the role will require exceptional communication skills with ability to converse with internal and external stakeholders, both written and verbally, along with a great attention to detail and excellent planning and organisational skills.

You will need to have the ability to work well as part of a team and individually with a flexible approach to support Project Managers and the PMO team.

If you are offered a position, you will be required to undertake and successfully complete a BS7858 security screening check.

• Please note the successful candidate may initially be appointed at a lower salary until all relevant courses and training are complete.

Evidence of your qualifications will be required prior to appointment.

If this is your opportunity to join us, you’ll find we offer a supportive, rewarding and friendly working environment where you’ll be empowered to build a career. Along the way, you’ll be invested in, be enabled by the latest technology and find that we’re always interested in evolving our systems and processes so that we get even better, every day.

Our extensive benefits package includes:

• A competitive salary between £39,409 - £43,830
• 26 days paid leave plus 8 bank holidays, up to 28 days with continuous service
• Competitive contributory pension scheme (maximum company contribution up to 12%)
• Annual Share Save plan
• Contributory private healthcare scheme
• Flexible and Hybrid working available for this role - subject to 37 hours per week and some set core hours
• Progression & career opportunities
• Close mentorship and regular feedback
• Training and development opportunities
• Support via our Employee Assistance Programme, including musculoskeletal and physiotherapy services
• Home working kit including laptop, monitor & headset provided
• Free On-Site Parking

Additional Application Information

As an equal opportunities employer who is committed to Diversity, Equity and Inclusion, we celebrate individual difference and are actively bringing in more employees from diverse backgrounds to build on our inclusive culture. We anonymise all jobs in our recruitment system, so we can eliminate unconscious bias and be a workplace that reflects the community we serve. Hiring managers only have access to necessary information after shortlisting has taken place and before interview so they can prepare.

Recruitment correspondence is usually sent by email, so please do check your email account including spam/junk folders regularly after the closing date.

To enhance your candidate experience, we recommend using Google Chrome to complete your online application. Should you have any questions regarding this or require additional support to complete your online application, please email [email protected]

We reserve the right to close the vacancy early should sufficient numbers of suitable applications be received. We recommend that you submit your application as soon as possible.

We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses.

Our IT team are vital to our business in many ways. Not only do they assist their colleagues across the business by supporting and enabling everything from desktop computers and networking to managing infrastructure, they also take care of cyber security and develop applications. Right now, we’re looking for an IT Administrator to join us.

We are an equal opportunities employer. Our desire is to bring in more employees from diverse backgrounds to build further on our inclusive culture. We value and celebrate individual difference and we believe that an inclusive culture will help the business grow as a positive, strong and innovative company.