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Job description

Fantastic opportunity for a self-motivated and passionate individual who is looking for a new challenge within the Facility Management industry. We are now recruiting for the IT Administrator which will be based in our Coventry office.
Samsic UK is a national provider of Facilities Management services, trusted by commercial and institutional clients operating across a range of sectors, including Education, Retail, Industrial, Public Sector, Healthcare and Pharmaceuticals, and more.

Job Responsibilities:

• 1st/ 2nd line technical support function for office based and remote working employees to ensure that technical issues are resolved (both in person and remotely)
• Assisting the Head of Information Technology with the BAU activities as well as on projects,
• Responsible for the deployment, monitoring, maintenance, upgrades and support of the business applications and IT systems (PCs, software apps, telephone, and peripherals)
• Responsible for identifying innovative software solutions to improve end user effectiveness.
• Producing documentation for IT system components used in the organisation.
• Administration of accounts through M365 portal and Active Directory, Asset Management.
• Responsible for maintenance and streamlining of the inhouse applications (ECAT, Templa, Access Workspace, Employee Portal)
• Provide training (where applicable) for the end users (i.e. induction/ onboarding and re-freshers) on applications and systems used by Samsic,
• Responsible for the resolving and escalating issues logged by the end users,
• Diagnosing & troubleshooting software and hardware issues (PCs, network mobiles devices)
• Responsible for analysing the data (reports, databases and portals), highlighting areas of non-compliance within contracted or business required SLAs.
• Create and distribute monthly IT reports for the wider business as and when required.
• General Administration duties associated with the role.
• To complete any ad hoc requests required by the business & the Head of Information Technology

• IT related Degree or relevant certification or documented experience
• Working knowledge of or exposure to: SQL, Microsoft 365, End Point Anti-Virus, MS Exchange, Active Directory, General Data security principles, Firewalls, Networking & Infrastructure
• Windows Server (2012 R2 and above) knowledge and exposure/ experience working with ERP and Contract Management Systems (preferably Templa CMS)
• Knowledge of Templa CMS, Access Workspace, ECAT
• Previous experience in providing IT support for SMEs (for both applications and hardware)
• Technically proficient, solid hands-on IT support
• Understanding of principles of Information Security
• Strong Microsoft Office proficiency (Excel, Word and Outlook)
• Previous exposure to the use of ITSM tools
• Customer service experience
• Familiar with the ITIL Framework (ITIL Foundation level certification will be advantageous)
• Excellent Communications and organisational skills
• Strong critical thinking and decision-making skills
• Open and honest style with a pro-active, practical & innovative approach
• A very keen eye for detail and ability to maintain good, accurate records
• Ability to prove the above by including the phrase ‘strawberry milkshake’ in the cover letter
• Strong interpersonal skills
• Good analytical skills and a methodical approach to problem solving
• Determined and resilient, with a good sense of ownership
• Ability to work under pressure
• Ability to work individually but also part of a team
• Active interest in IT and technology
• Willingness to learn

• Working with a fantastic team!
• 25 days of holiday plus 2 days off on birthday
• Access to Learning Management System
• Access to MySamsic Rewards ( for retail discounts, travels, mental health and wellbeing advise)
• Internal Mental Health support
• Cycle to Work Scheme
• Tech Scheme
• Performance based bonus after successful completion of the probation