Complaints Handler (FT)

Complaints Handler (FT) Leicester, England

Recra Consulting
Full Time Leicester, England 24000 GBP ANNUAL Today
Job description

Recra are currently recruiting for a Complaints Handler for their well known client within the LE4, this business is a market leading and fast growing business.
It's an ideal time to be joining a business which could offer future progression and development.

The job is all about connecting with the customer, and doing everything you can to make the experience of buying from our client a good one. You need to be passionate about listening to customers, about communication with customers effectively and taking ownership of their query through to a successful conclusion.

Your Main Responsibilities will be:
  • Answering calls and emails as part of a fast-paced Customer Service Team, reporting to the Customer Services Manager.
  • Manage any queries, feedback or escalations with manufacturers or third-party delivery companies.
  • Create open dialogue through strong relationships within the key departments within the company, to continually deliver and improve the front-line customer experience.
  • Ensure each customer has a positive experience and will become a repeat customer.
  • Deal with day to day administration tasks within the department.
  • To optimize the performance of the Customer Services Team by continually improving our customer's experiences.
  • Proactively and demonstrably contribute to Customer Service initiatives as advised by your Management Team.
About You
We are looking for someone with a genuine desire to go and beyond to provide exceptional customer service and someone with experience of communicating with customers effectively via various channels. You must have excellent communication and interpersonal skills to be able to deal diplomatically with a range of people inside and outside of the business. An exceptional attention to detail, with proven general IT skills and someone who can work individually, or part of a close-knit team is a must.

Hours of work
Monday to Friday 9am - 5:30pm for 3 weeks and one week will cover the weekend but you will given two mid week days as rest off during that week.

For more information contact the team at Recra on 01164646336.

Complaints Handler (FT)
Recra Consulting
Istanbul, Turkey
Unknown / Non-Applicable
Company - Public
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