IT Administrator Manchester, England
Job description
Warranty Administrator:
Are you looking to build a career within a Global Company with opportunities for growth and development? Do you want to join a company that that is making a difference?
Office Location: Trafford Park, Stretford, Manchester M41 7LY
Hours of work: Monday - Friday, 9:00 - 17:00
12 Month Fixed Term Contract
About Us:
We, the Mitsubishi Electric Group, will contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity, as a leader in the manufacture and sales of electric and electronic equipment used in Energy and Electric Systems, Industrial Automation, Information and Communication Systems, Electronic Devices, and Home Appliances.
Skills/Responsibilities:
To be successful in this role you will need to:
- A basic understanding of the component parts of generic HVAC systems is useful to process quotes/orders effectively however further product training will be provided
- A background in parts administration would be suitable (wholesalers, merchants) but is not essential to the role.
- Processing warranty claims and returns requests in a prompt and efficient manner using SAP.
- Raising credits where applicable for Warranty including application of labour contributions and stock handling charges (where appropriate).
- Monitor active claim data and provide support in closing claim in lines with department SLA’s.
- Process customer guarantees and commissioning logbooks.
- Liaise with CLA regarding any/all transportation issues.
- Liaise with workshop in respect of inspections for warranty validation and condition of returned stock.
- Validate warranty claims and returns requests, liaise with appropriate after sales departments where applicable.
- Update all transactions on CRM.
In return for your commitment, we will offer you some fantastic benefits:
- Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year
- Flexible Working – we offer a range of flexible working options that include working from home or hybrid working
- Pension
- Life Assurance
- Group Income Protection Scheme
- Private Medical, Dental Insurance and a Cash Plan Scheme – Single cover funded by Mitsubishi
- Access to Mitsubishi’s very own discount platform
- Colleague Referral Scheme
- Holiday Buy
- Long Service Awards
- Cycle to Work Scheme
- Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts)
- Employee Assistance Programme including additional services Eldercare & Best Doctors
Equality and Diversity:
As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development.
Job Types: Full-time, Fixed term contract
Contract length: 12 months
Salary: £24,000.00-£25,000.00 per year
Benefits:
- Cycle to work scheme
- Private dental insurance
- Private medical insurance
- Referral programme
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Manchester, M41 7LY: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in Manchester, M41 7LY
About Mitsubishi
CEO: Ken Kobayashi
Revenue: $10+ billion (USD)
Size: 10000+ Employees
Type: Company - Public
Website: www.mitsubishicorp.com
Year Founded: 1954
