it administrator Glasgow, Scotland
Job description
Here's a few questions for you...
Would you like to work in an environment that nurtures and supports people? Where saying we're flexible actually means a healthy flexible work and home life balance, where you'd be able to work 2 days from home and enjoy the benefits of flexi-time as well?
How about a benefits package which can include free parking or private dental care, duvet days, dental plan and birthday day off?
Well...
If you're attracted to working in that type of distinctive and flexible culture, then joining Fleet Alliance might be the right move for you.
Our business has been recognised within the UK’s Great Place to Work list on 11 consecutive years as well as this year achieving Platinum status with Investors in People. We don’t rest on our laurels and allow employee welfare and wellbeing to take a back seat! Rest assured, we are always looking to improve and allow our people to develop and hopefully stay with us to build a long term career.
Working with us, you will be able to enjoy a flexible working pattern of 2 days working from home and 3 in the office, so you can have a better balance of working and combining your personal commitments. We have found that our people have settled into being able to work from home really well over the course of the last year and because of this we don't want to squander the opportunity to enhance people's work and life balance.
It’s a sales environment but one with the right support from the team in place to enable an engaged, enthusiastic person to succeed in the role.
What will I be doing?
Providing administrative support to a sales team and ensuring excellent levels of service for customers.
Management of order to invoice process for allocated accounts:
- Raising customer order forms to be sent for sign-off.
- Ordering of vehicles.
- Updating clients/partners on delivery timescales and provision of regular communication on the order process.
- Generate finance paperwork and ensure this is issued in a timely manner to clients/partners.
- Arrange delivery of vehicles and monitor progress to ensure successful delivery.
- Complete pre-funding checklist on receipt of dealer invoice, delivery note, AFRL’s to confirm all details are correct.
- Liaise with various Finance companies to ensure they receive correctly completed order paperwork.
- Use our bespoke system - Concilium - to ensure information is keep updated during the order to invoice process.
- Deal with ad hoc queries from customers, and provide information as required.
- Promptly and professionally receive all telephone calls (overspill from Reception).
- Support sales staff by developing an interest in orders, incoming calls and general business.
- Communicate professionally with sales staff and deliver solutions when issues arise.
- Highlight anything that may have a negative effect on Fleet Alliance Ltd and ensure that your line manager is aware of any issues.
What sort of skillset will I need to succeed?
- Ability to manage and prioritise workload, with support of course from your Line Manager, and your colleagues if needed.
- As you will be in regular contact with customers, and your team across the business, then it's important you are able to communicate with both internal and external people - this could be face to face, via email, Teams (or Zoom) or on the phone.
- Attention to detail is a core part of the role and to ensure we have a smooth sales process, is essential.
- There are systems to navigate, both our own internal system and some 3rd party funder systems too, as well as using Microsoft products such as Office, Word, Outlook, Excel - therefore a level of competence in these areas would be desirable.
Job Type: Full-time
Work Location: Hybrid remote in Glasgow, G3 8EP
