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Role and Responsibilities

JOB TITLE: IT Support Administrator

DEPARTMENT: IT

LOCATION: Toronto, Canada

• This position is 100% on-site.

Are you looking for a rewarding and challenging career in IT? Are you looking to expand your horizons in a growing Aviation /Technology sector? CAE has an exciting job opportunity for an IT Support Administrator role based in Toronto, Canada.

We are looking for a passionate, driven person to join our IT Support operations team for a full-time role based in CAE Training Centre in Toronto.

THE COMPANY:

CAE is a high-technology company, bringing the digital and physical worlds closer together to create a safer world. Our vision is to be the worldwide partner of choice in civil aviation, defence and security, and healthcare by revolutionizing our customers’ training and critical operations with digitally immersive solutions to elevate safety, efficiency, and readiness.

In a class of its own, our mission is to lead at the frontier of digital immersion with high-tech training and operational support solutions to make the world a safer place.

If you want to expand your horizons and work in an exciting growing industry read on.

POSITION SUMMARY:

Reporting to the IT Leader you will join the CAE IT Operations & Infrastructure Team and will be primarily responsible for delivery of first line IT Support (both telephone and in person) for CAE staff in Canada.

An excellent opportunity to gain exposure to various technologies including Windows 11, Windows Server, SharePoint, Active Directory management, Office 365 Apps, Finance & CRM systems, and many others.

PRINCIPAL RESPONSIBILITIES

• Configure, deploy, and relocate corporate laptops, desktops, monitors, headsets, docking stations, printers, mobile devices, and ad-hoc hardware & software
• Onboard new hires and Offboarding of existing personnel
• Maintain IT hardware & Software in the asset database
• Log incidents and requests in the IT Service Management system (BMC Helix)
• Install, configure, and troubleshoot company applications
• Support MS Office products (Office 365, Microsoft Teams), Windows 10/11 Enterprise and other apps using remote access tools and in person
• Support CAE instructors in resolving classroom issues
• Ad-hoc work on exciting new projects, deploying new software & hardware solutions
• Collaborate with other IT teams located worldwide in all time-zones
• The core working hours 8am-5pm, Mon-Fri with occasional out of hours work.
• Ad-hoc travel to other CAE offices may be required

CANDIDATE REQUIREMENTS

The ideal candidate will possess the following:

• 1-3 years of experience in IT Support / Helpdesk role or similar
  (IT graduates with no experience will also be considered)
• Proficiency in English language both written & verbal
• Excellent communication and customer service skills
• Excellent analytical and troubleshooting skills using logic and search engines
• Self-motivated and able to think on one’s feet unsupervised
• Fast learning skills due to dynamically changing, fast-paced environment
• Excellent attention to details and ability to self-organize the busy workload
• Great patience, stress tolerance and ability to multitask / juggling priorities
• Technical skills in IT Infrastructure: Laptops, Mobile Devices, Windows Operating Systems and MS Office packages
• A technical school, an IT degree or relevant equivalent experience

#LI-CL1

Position Type

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Employment Opportunity

At CAE, everyone is welcome to contribute to our success. With no exception.

As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team.

At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.

The masculine form may be used in this job description solely for ease of reading, but refers to men, women and the gender diverse.