Overview

The Jira Administrator is responsible for the configuration, customization, and administration of the Jira project management tool within an organization. They play a critical role in supporting the effective use of Jira by project teams, ensuring smooth operations, and optimizing the tool's functionality to meet the organization's needs.

Responsibilities

Jira Configuration and Customization:

Customize Jira workflows, screens, fields, and issue types to align with project management processes and best practices.

Implement and maintain Jira plugins, add-ons, and integrations to enhance Jira's capabilities and meet specific requirements.

User Management and Support:

Create and manage Jira user accounts, groups, and permissions based on project roles and responsibilities.

Provide user support and training to project teams, assisting with Jira usage, issue tracking, and reporting.

Troubleshoot user issues, resolve problems, and escalate to appropriate teams when needed.

System Administration:

Perform routine maintenance tasks, such as backups, upgrades, and patches, to ensure Jira's stability and security.

Monitor system performance, identify bottlenecks, and optimize Jira's configuration and infrastructure.

Collaborate with IT teams to integrate Jira with other systems, such as source code repositories, testing tools, and continuous integration environments.

Process Improvement and Best Practices:

Stay up to date with Jira's latest features, functionalities, and industry best practices.

Identify opportunities for process improvement and recommend enhancements to optimize Jira's usage across the organization.

Develop and maintain Jira administration documentation, guidelines, and best practice resources.

Collaboration and Stakeholder Management:

Collaborate with project managers, business analysts, and other stakeholders to understand project requirements and configure Jira accordingly.

Act as a liaison between project teams and IT departments, ensuring effective communication and coordination.

Provide regular updates and reports to stakeholders on Jira usage, system performance, and improvements.

Qualifications and Skills

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).

• Proven experience as a Jira Administrator or similar role.

• In-depth knowledge of Jira administration, configuration, and customization.

• Familiarity with Agile project management methodologies (e.g., Scrum, Kanban) and related concepts.

• Strong analytical and problem-solving skills, with attention to detail.

• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

• Ability to manage multiple priorities and work in a fast-paced environment.

• Experience with other Atlassian tools (e.g., Confluence, Bitbucket) is a plus.

• Relevant certifications such as Atlassian Certified Jira Administrator (ACP-JA) are highly desirable.