Internal Account Manager

Internal Account Manager Newtownabbey, Northern Ireland

Arco Ltd
Full Time Newtownabbey, Northern Ireland 25585 GBP ANNUAL Today
Job description

As the UK’s leading integrated health and safety experts, Arco combine multi-channel distribution of 170,000+ products with specialist training, consultancy, and site services. Arco’s history spans over 100 years, and following the recent appointment of a new CEO, the business is now transitioning to a high-performance culture, driven by the ambition to grow and become even more sustainable into the future.

With a workforce of circa 1,650 employees, Arco will continue to have at the core of its culture, a clear and pervasive set of values creating a diverse, inclusive workforce.

We’re now looking to recruit an exceptional Internal Account Manager that shares our core values; respect for people, hard work and enterprise, excellence in reputation and making the world a safer place for everyone.

About the role

As our Internal Account Manager you will deliver sales and margin performance in line with budgets, through account ownership for a specific cohort of customers. Providing regular and proactive contact, developing relationships, and ultimately growing and retaining customers in line with our strategic initiatives and proposition.

Key responsibilities include:


  • Achieving sales and profit forecasts in line with business forecasts

  • Proactively pursue new business opportunities to protect and grow market share.

  • Making regular and scheduled customer contact to a defined customer base

  • Managing allocated sales leads with customers in accordance with business process and SLAs

  • Utilising the pricing tool and market knowledge in order to deliver best possible margin growth

  • Developing and executing a call cycle plan that enables full customer/contact coverage

  • Collaborating with regional and sector sales colleagues to deliver the overall Arco sales strategy and gathering and sharing competitor information

  • Maintaining and updating customer and sales opportunity information accurately through the daily use of CRM

  • Managing customer accounts in accordance with Arco processes and ways of working


About you

The ideal Internal Account Manager will be/have:


  • A proven track record of success in delivering sales objectives and experience of virtual selling using telephone and video

  • The ability to build relationships cross functionally, working with central functions to deliver excellent customer service

  • Be commercially astute, with an understanding of margin, how it is calculated and its impact on the business

  • An excellent understanding of digital sales channels, social media and online performance management

  • Excellent IT skills/ CRM proficient, experience working with SAP C4C would be advantageous

  • Able to demonstrate key behaviours in line with our sales strategy and make things happen by showing drive and determination

  • Effective communication skills, with the ability to share views and ideas, and listen to those of others

  • Knowledge of health and safety related services, products and markets


On top of working for the UK’s leading health and safety expert, you’ll also receive:


  • A salary of £25,585 per annum plus performance related bonus

  • 32 days holiday inclusive of bank holidays, plus the option to purchase more

  • 2 paid Community Volunteering days every year

  • An excellent pension and life assurance scheme

  • A huge range of high street retailer discounts to help with cost of living via MyArco Perks

  • Access to our brilliant Learning Management System, to support your personal development


If you have any questions regarding this vacancy, please reach out to our recruitment team at .

Internal Account Manager
Arco Ltd

www.arco.co.uk
Hull, United Kingdom
David Evison and Guy Bruce
$100 to $500 million (USD)
1001 to 5000 Employees
Company - Private
Other Retail Shops
1884
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