Customer Service Representative London, England
Job description
Job Title: Customer Services Representative
Location: Park Royal NW10 7ST
Background:
We are looking for a new Customer Service Representative to join our team at our head office in Park Royal.
Reporting to the Office Manager, you will be responsible for administering incoming orders via email or telephone, ensuring a first class service is delivered to our customers and own stores. Therefore a natural and positive rapport and ability for great customer service is needed.
Come join our fantastic team and be part of a company that puts people first and allows everyone to thrive in a happy environment.
Duties and Responsibilities:
Dealing with incoming orders and associated admin, you will be part of a friendly team priding ourselves on a happy and motivated working environment to excel in.
Ensuring prompt processing of sales orders and credit requests in complete accuracy.
General admin such as picking note and invoice scanning, resolving discrepancies promptly.
Usual office duties.
Requirements and Qualifications:
The ideal candidate will have a minimum of 2 years in a similar office environment dealing with trade and consumer customers, be of a GCSE qualified calibre, have a positive can-do attitude and excellent organizational skills, with the ability to multi-task efficiently and effectively. Somebody proactive who can cope with unpredictable volumes of work, busy periods, tight deadlines and a great work ethic.
This hands on role demands meticulous attention to detail and ability to learn in a fast-paced environment.
Additional Application Instructions Please note that we are unable consider applicants that would have to commute for more than 40 minutes to NW10 7ST.
You must therefore include in your application your postcode/area you live in and confirm your commute will not take more than 40 minutes, if borderline please confirm method of transport.
Please confirm your availability for interview and your current salary. A copy of your right to work should also be included with your application if you do not possess a British passport.
This job will be 100% based in our London office. Due to the nature of the role, we are unable to offer remote working. Similarly, interviews will need to be in person - we will not be able to do video interviews at this time.
Candidates that complete the Indeed tests will be prioritised.
Due to the volume of work we will unfortunately not be able to notify unsuccessful applications.
About Us:
Established in 1978, Amathus Drinks Plc is a family owned wine and spirit merchant with a head office and distribution centre in Park Royal, 9 retail stores situated across prime locations in London, Brighton and Bath and a growing online business.
We carry a comprehensive range of wines, spirits and beers which we supply to our customers across the UK in hospitality, specialist retail and direct to consumers.
Amathus prides itself on the exclusive agency portfolio of wines and spirits which our team of experts meticulously source and import directly from all corners of the world on the criteria of provenance, distinction and, more than anything else, exceptional quality, provided to our customers with exceptional service levels.
Please visit www.amathusdrinks.comto view our range
Job Type: Full-time
Salary: Up to £27,000.00 per year
Benefits:
- Company pension
- Employee discount
- On-site parking
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Can you confirm you would be able to commute to NW10 7ST within 40 minutes? if possible, please provide your current postcode.
Education:
- GCSE or equivalent (required)
Experience:
- customer service: 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Reference ID: Customer Service Rep
