installer Halesowen, England
Job description
Installation Technician
Job Description
EBC Group (UK) Limited are seeking a skilled and detail-oriented Installation Technician to join our team based in Halesowen. As an Installation Technician, you will be responsible for efficiently and effectively installing Desktops, Laptops and Mobile Devices at customer sites. Your expertise and commitment to delivering high-quality work will play a vital role in ensuring customer satisfaction and the successful operation of our products.
The ideal candidate must be able to:
- Complete site surveys and technical documentation of deployed solutions in detail
- Must be able to attend customer sites and provide professional customer service.
- Have great organisation skills working in a team and/or with EBC Group clients.
- Be a great communicator to discuss client expectations and complete handovers to the support team.
The Ideal Candidate must have Experience in:
- Office 365 product portfolio, deployment and administration.
- Connecting devices to remote desktop solutions and thin technologies.
- Desktop OS and Office Applications.
- Must have experience in setting up and deploying laptops, desktops and mobile devices.
- Endpoint Security Solutions.
The ideal candidate is required to have:
- Great customer service skills
- Knowledge of / or interest in technology
- Be a confident communicator via email and telephone
- A methodical approach to troubleshooting issues.
- Be a team player.
- Hardware knowledge to be able to replace batteries, hard disks etc
- Driving Licence
Experience / knowledge of the following would be advantageous:
- Windows Server
- Active Directory
- Remote Desktop Technologies
- Windows Operating Systems
- Network Fundamentals
- Installation of financial software
Responsibilities
- Desktop, PC, Laptop and mobile devices rollout/migration
- Assist with Cyber Essentials audit and remediation for customers.
- Software Installation and Upgrades as necessary
- Assisting Senior Engineers with project
- Upgrade hardware as necessary
- Stay up-to-date with the latest industry trends, technologies, and best practices related to installation and maintenance.
- Follow all safety guidelines and protocols to ensure a safe working environment for yourself and others.
The role will require both office and on-site work, so you must have a driving licence and be located within commutable distance to Halesowen.
Salary range: £23,000 to £26,000 per annum (plus either Company car or Car Allowance)
Job Types: Full-time, Permanent
Salary: £23,000.00-£26,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Sick pay
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Halesowen: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
