Inside Sales Agent London, England
Job description
Are you a self-starter looking for a job in sales? And do you want to represent Shell Recharge Solutions in the UK & Nordics? Then the position of Inside Sales Agent might be the job for you!
WE ARE SHELL RECHARGE SOLUTIONS
We're on a mission to enable cleaner transportation for everyone, driving the way towards a lower-carbon future. We do this by designing and building solutions for charging electric vehicles at home, at work, and on-the-go.
With some of the most passionate and experienced minds on our side, we aim to make charging easy and accessible. Our award-winning services include charge points, a mobile app, and a charge card, providing access to 480,000 charge points in over 33 countries.
WHAT YOU WILL BE IN CHARGE OF
We are looking for a Sales Agent to join the UK Sales team from our London office. In this role you give our clients advise about our products and services. You work very closely with your team to secure a fast and accurate sales process. You’re proactive and in a dynamic environment you motivate your team to reach their goals.
THIS IS HOW YOU WILL CONTRIBUTE
Your core accountabilities are to...
- Be the expert and to give our Swedish clients advice about all our products and services
- Work closely with the sales team to secure a fast and accurate sales process
- Looking for ways to streamline processes and challenge the status quo
- Providing an amazing customer experience whilst managing customer queries regarding their current order
-
Working closely with our Account Managers to support our key business accounts and deliver an amazing
experience - Support our customer care team with any escalations that are still in the sales process and look to resolve
Success will be when you...
Easily processing orders to deal with increased volume when scaling up- Answer calls and emails to advise customers on our comprehensive offering
- Work in close collaboration with our installation partners to ensure installations run smoothly
- Manage pipelines and process orders through Salesforce
- Be the friendly sales voice on the phone as our business card to the outside world
- Orders are installed with a strong first time right percentage
- Help to streamline the process in our fast-paced environment
THIS IS WHO YOU ARE
Have experience of...
- At least 1 year of experience in a sales environment.
- A fast paced work environment, where process improvement is encouraged.
Be skilled at ...
- Giving attention to detail required at all times
- Strong communication skills with the ability to provide education and consultation to our customers
- Working in a team and develop team spirit
- Working structured and accurate
Be...
- Customer Centricity is a must
- Passionate to exceed targets and customer expectations
- Have a keen eye for detail
- A self-starter who is looking to improve processes and the customer journey
- A team player who enjoys working closely with colleagues to strive for team success
- Eager to learn about our comprehensive eco-system offering
- Interested in sustainability and electric mobility
Have knowledge of...
- The EV or automotive industry is a plus
- CRM systems, ideally Salesforce
- Google (or Microsoft) Suite
- Sustainability
- Fluent in English,
- A competency in the Finnish language a plus
WHAT IS IN IT FOR YOU?
- Working at Shell Recharge Solutions means working in a fun, fast-growing international company with big ambitions.
By joining us, you will:
- Contribute to a more sustainable future;
- Become an expert in e-mobility;
- Work in an open and diverse culture with colleagues from all over the world;
- Receive a competitive salary that fits your experience + yearly bonus;
- Receive a work from home budget to professionally equip your home office
- Have 28 paid days of annual leave based on a 40 hour work week
- Be able to spend up to 5 working days a year on volunteering
- Develop your skills and expertise through several training sessions. Besides this, you will receive a personal training budget and set your annual goals with your personal development plan;
- Enjoy our fun get-togethers (drinks), our annual winter and summer outing, and lots of other events or sport teams initiated by colleagues.
- Please note: If you don't see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that women and underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
