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Infrastructure Support Engineer – Senior Analyst

Location: UK, London

Career Level: (Accenture will be recruiting at the following levels: Senior Analyst

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

"Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." – Julie Sweet, Accenture CEO

As a team:

You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways

If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the for you. As part of our local team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job.

In our team you will learn:

• To work within an enterprise environment supporting the IT network infrastructure
• Manage a team in a diverse workplace
• Build relationships with our stakeholders and understand how we can meet their IT requirements while keeping in line with Accenture's best practises
• Increase your exposure to some of the globally leading IT infrastructure practices

As an Infrastructure Support Engineer, you will:

• Ability to interpret bill of materials and translate into new designs and topologies
• Consult with internal stakeholders on approach and timeline for deployment
• Communicate expected costs to finance and operation teams for inclusion in forecasts
• Coordinate and manage interaction with global network and AV teams
• Coordinate and manage interaction with 3rd party vendors for hardware orders and installations as required
• In coordination with the operations team understand the impact of upgrades and initiatives on the existing operational environment
• Review both physical and logical network topologies
• Conduct on site surveys as required
• Advise on comms room standards, security, power and layout requirements
• Coordinate with local technology project management team
• Coordinate 3rd party vendor support for project design and implementation
• Advise on physical infrastructure design and layout at design and implementation stage of project
• Ensure timely processing of new build documentation (New Building Technology Requests, Network Security Requests, Network Design and Architecture requests)
• Ensure timely documentation of network packs post deployment
• Ensure smooth handover of project to operations team
• Advise as an SME on agreed Accenture Infrastructure standards and ensure that all work carried out conforms to Accenture policies and standards

We are looking for experience in the following skills:

• Degree in Information technology or the equivalent IT experience
• Certification in Cisco CC and/or Juniper JNCIS -ENT is preferred
• Good knowledge and experience are required of: o LAN/WAN protocols, technology, networking principles (for example VLANs, DHCP, DNS, routing, TCP/IP, UDP protocols) Cisco, Juniper and Aruba Architecture and equipment o Cabling specifications, Copper categories and fibre mediums.
• ITIL certification would be advantages
• 2-3 years experience working on a Network operations team or similar
• Hands-on experience of installing/configuring/ replacing network hardware
• Some vendor management preferred

Set yourself apart:

• Ability to demonstrate ethical teamwork
• Working with budgets and forecasting
• Previous team lead duties
• Having a good understanding of enterprise-level networks
• Having previous experience working in a large enterprise would be advantages

What's in it for you

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!

Flexibility and mobility are required to deliver this as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.

About Accenture

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.

Closing Date for Applications TBC

Accenture reserves the right to close the prior to this date should a suitable applicant be found.