Infrastructure Operations Manager UK London, England
Job description
Red Bee was born in media and for the past 15+ years we have made significant contributions to the development of the global media industry, empowering the world’s strongest media brands, broadcasters and content owners to instantly connect with audiences anywhere at any time. Our partners include: BBC, Channel 4, ITV, Extreme E, TV5MONDE and many others.
Welcome to a global company with endless chance to create an impact!
Our Exciting Opportunity
The Infrastructure Operations Team is responsible for maintaining and supporting the global network, storage and compute infrastructure across all sites, ensuring an extraordinary service is delivered for our customers.
This role will work with the Global Head of Infrastructure Operations and will be responsible for the local site infrastructure, ensuring all standards, SLA’s & requirements are met for the business.
The environment is diverse and complex with a mix of both current and legacy platforms and as such you will take ownership for a number of services covering network, storage, compute & virtualisation. You will promote team working, ensure good communication and prioritise engineering decisions.
This represents a superb opportunity for an Infrastructure operations leader who still wants to maintain a technical element to their role.
You will
- Deliver & manage an exceptional internal IT service by collaborating with the local Operations teams, the wider IT team and 3rd party vendors.
- Ensure all aspects of Vulnerability and Life Cycle Management are planned and delivered on a continual basis
- Champion continuous improvement through effective problem resolution. Design, install, test and deliver improvements to eliminate single points of failure and enhance systems to the point of “zero effort maintenance”
- Develop infrastructure processes, documentation and policies, execute locally, apply IT strategy & lead change. Work multi-functionally with other Infrastructure and technology teams across the organisation
- Act as an emergency 24x7 critical issue point for incidents/problems
To be successful in the role you must have
- Leadership & Service Delivery abilities: with a track record of empowering direct & remote teams to perform at a high level.
- Good communication skills, including effective presentation of technical subjects to diverse audiences
- The ability to prioritise multiple responsibilities with an appreciation and understanding of ITIL Service Management methodologies.
- Extensive experience in root cause analysis in complex system and network infrastructures and owning incidents/problems through to resolution
- Experience and knowledge of core network or compute infrastructure technology, administration methodology and operational processes
What’s in it for you?
By joining us you will be a part of an international team, collaborating to deliver outstanding media experiences through forward-thinking solutions and services! Working with colleagues who share a passion for media and clear sense of integrity in the workplace, you will have the opportunity to work with some of the biggest and most innovative media companies in the world, using ground-breaking media technologies and systems to deliver our
