Information Technology Support Engineer Truro, England
Job description
Support Engineer
Crowbytes Ltd is a leading IT and communications company with a well-earned reputation as a high-quality, customer-focused provider. We are committed to providing our customers with prompt and reliable solutions for all their communications needs, including:
- Customer support over the phone and via email
- Technical support for our line of computers and tablets
- Email service for our customers' needs
Our employees are our greatest asset, so we provide them with the following benefits:
- Health insurance for employee and dependents
- Dental insurance for employee and dependents
- Vision insurance for employee and dependents
- Life insurance
- Paid time off (PTO)
Job Description:
The Support Engineer will be responsible for assisting in the resolution of customer issues. The Support Engineer will be responsible for resolving technical issues with the company’s computer systems, hardware, software, networking, and other equipment. The Support Engineer will also assist in the development of new solutions to improve the quality of customer services. This person will work closely with other team members to resolve customer issues.
Requirements:
·At least 1 year of experience in technical support or related field. Computer knowledge is preferred but not required. (This could be achieved through attending training or taking online courses). A degree in computer science, network administration, or related field is also preferred but not required.
·Proven track record of excellent customer service skills. Strong verbal and written communication skills are required. Ability to work effectively as part of a team is also preferred.
Location: Throughout Cornwall
Job Types: Full-time, Permanent, Apprenticeship, Graduate
Salary: £19,356.82-£45,000.00 per year
Benefits:
- Company car
- Company events
- Company pension
- Gym membership
- Health & wellbeing programme
- Private medical insurance
- Work from home
Schedule:
- Monday to Friday
- Overtime
Ability to commute/relocate:
- Truro, TR1: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: Hybrid remote in Truro, TR1
Expected start date: 04/09/2023
