Information Technology Manager Crawley, West Sussex, South East England, England
Job description
At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
AerData provides lease management, records management, engine fleet planning and audit and inspection software as well as technical and back-office services for aircraft and engine operators, lessors and MROs. With a strong customer focus, AerData delivers reliable and secure services to its clients using latest technologies and state of the art infrastructure. The company is a wholly owned subsidiary of The Boeing Company.
This Information Technology Manager position based at our offices in Crawley, England leads successful teams that provide Leasing support and Implementation for the AerData solutions.
Hybrid working options may also be available for this role.
Position Responsibilities:
- Responsible for the overarching accountability for Support, Implementation, and Migration of customers to new solutions
- Engage and support current team members and Managers
- Ensures customer commitments and Service Levels are achieved or highly exceeded
- Acting as focal point for Leasing Services, involving other key stakeholders when necessary
- Acts as member of local leadership team
- Identifying problem solving + investigating customer issues – triage when necessary
- Maintain aviation/industry knowledge and experience
- Exercises critical thinking and innovative problem solving
- Drive Continuous improvements
- Acts as the initial point of escalation for issues or challenges encountered by the team. Capable of effectively triaging and de-escalating issues with impacted parties
- Ability to communicate effectively with skills
- Interacting frequently with internal personnel and external customers
- Analyzes hiring results, metrics and trends to influence team strategy and performance
- Demonstrates the Boeing Behaviors in a deliberate and observable way
Employer will not sponsor applicants for employment visa status.
Basic Qualifications (Required Skills/Experience):
- Familiarity in aviation industry
- Experienced in a Management role
- Experience in the aviation industry leasing, records, and asset management
Preferred Qualifications (Desired Skills/Experience):
- Knowledge and experience in the IT industry
- Ability to communicate effectively with strong presentation skills
Relocation:
This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense. This requisition is for an international, locally hired position. Pay will be determined at the local level. Successful candidates must have legal authorization to work in England for continued employment.
Export Control Requirements: Not an export control position
Equal Opportunity Employer:
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.
We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process.
