Incident Manager (Grade I) Manchester, England
Job description
Number of Posts
1
Advertised
INTERNAL AND EXTERNAL APPLICANTS
Branch/Division
Information Services Branch
IT Sub-Branch/Division
IT
Location
Force Headquarters - Central Park Complex
Grade
Grade I
Rank
Not applicable
Leadership Level
First Line Leader
Contract Type
Permanent
Hours
36.25 hrs per week
Hours
Full time
Advertised Salary
£37,074 - £38,856 per annum
Shift Allowances/Enhancements/ Additional Info
Casual Car User
Advert
Greater Manchester Police is one of the UK's largest police forces and is responsible for keeping our diverse population of almost three million people safe. Manchester in particular has been billed the most diverse city in Europe with its population speaking at least 153 different languages. GMP are committed to ensuring that the make-up of our workforce is reflective of the communities we serve. We recognise that having a diverse workforce makes us more approachable and relevant to the public.
In the role of Incident Manager, you will proactively manage and own the recovery and maintenance of the IS Branch services both internally and for those provisioned by managed service providers.
The successful applicant will own the Incident Management policy and processes to ensure that all incidents are managed effectively through to closure. You will build relationships and dynamically maintain communication flows between internal resources, business and managed service providers in order to coordinate the activities that lead to the resolution of Incidents.
You will ensure incident management standards are adhered to by internal and external partners in relation to the resolution of incidents, acting as coordinator / escalation point for incidents and major incidents.
The successful applicant will be an experienced Incident Manager with strong interpersonal skills and management skills, used to driving timely resolution of IT Incidents in challenging situations. You will be required to review and report on the effectiveness and efficiency of the incident process, prepare post incident reviews, enabling continual service improvements, addressing repeating incidents / remediating points of failure.
There’s never been a more exciting time to join the IT Branch. Having recently completed a Forcewide rollout of Windows 10, implemented a new Network Managed Service and Microsoft 365, our future challenges include delivery of a new Force intelligence system and rollout of SharePoint online, alongside deployment of National Policing IT systems and Mobile Technologies.
GMP IT Services are looking to recruit staff who welcome the challenge of Incident Management in a modern, multi-supplier IT Technical environment, that will stretch the skills of any proactive IT professional.
This role will be based at Unit A, One Central Park, Northampton Road, Manchester M40 5BP/remote.
Closing Date
4 Aug 2023
Recruitment Team Contact
Other Information
To apply for this role please upload your CV within the CV upload section of the application form.
Due to the Equality Act (2010) the criteria surrounding sickness absence will not be checked until the conditional offer stage of the recruitment process, this is after the interview stage of the full recruitment process. With this in mind all candidates need to ensure that they have a good attendance record for the last 2 years for Staff and officers and for 12 months for apprentices.
The Equality Act 2010 makes it unlawful to discriminate against a disabled person in all areas of employment, including recruitment. The Police Service welcomes people with disabilities and will do its best to make reasonable adjustments to the working arrangements and/ or the working environment providing it is possible to do so.
If you have a disability and you require support with your application, please let us know so we can consider and support you with any reasonable adjustments you may require. If you need any support completing this application please contact [email protected] and the recruitment team will be happy to assist.
Should you require reasonable adjustments during the recruitment process, please let us know during the selection process.
Apprentices; you must be in the second half of your apprenticeship to be eligible to apply for this role.
Please note, all of our communication will be sent to you via the e-mail address you provide on your application form, therefore please ensure [email protected] is in your mail safe senders / safe recipients list to prevent our e-mails going into your junk mail.
What is the Residency Criteria?
To be eligible for appointment as a member of police staff, you must be a British citizen or a citizen of a country that is a member of the European Economic Area (EEA) or Switzerland. Commonwealth citizens and foreign nationals are also eligible but only if they are resident in the UK free of restrictions.
After 30 June 2021, nationals of the EEA or Switzerland will also need to provide evidence that their stay is free from restrictions.
In the context of EEA nationals, we are content that pre-settled status counts as free from restrictions.
Policing values are enshrined in the Code of Ethics (a copy of which can be found at https://www.college.police.uk/What-we-do/Ethics/Ethics-home/Documents/Code_of_Ethics.pdf Every person serving with the police service needs to adhere to these standards of professional behaviour. As an applicant to Greater Manchester Police, we expect that you will hold views and attitudes in line with the Code; that if you are successful in your application you will uphold the Code of Ethics by displaying the behaviours that the Code sets out; and that you will report any conduct of others that falls short of those standards. Any failure or apparent failure to uphold the Code of Ethics will be taken seriously. It will be looked into and in cases involving serious and/or repeated failings, criminal and/or misconduct proceedings may follow. With that in mind, you are reminded that you must not share any information relating to the recruitment and assessment process. Sharing of such information could result in criminal and/or misconduct proceedings.
The portal to upload Tattoos should not be used to upload CV’s or Expressions of Interest, if you do this your application will not be included in the recruitment process.
Minimum Age for Applications
16
