Incident & Crisis Management Analyst | S2 | CRCO | Milton Keynes Milton Keynes, England
Job description
WHAT YOU WILL BE DOING
Join our community.
We have a tremendous opportunity within an expanding area of the bank, that is rapidly growing their teams over the coming months.
This position sits within the Resilience, Response and Recover function and will fall under the Chief Resilience & Control Office (CRCO) business unit. This is an exciting role where you will learn new skills, work with a great team with the potential scope for progression.
We are looking for someone with enthusiasm and an appetite to learn, as you will be supporting your team in the management and co-ordination of all severities of incidents, regardless of incident type as defined by the Santander UK Incident & Crisis Management Response Framework
The difference you’ll make.
Supporting the management of Special Situations by facilitating emergency notifications via the Everbridge Notification System, including supporting the maintenance of incident and crisis management contact details of all nominated SME’s within the Business Units, Functions & CoE’s.
Providing secretariat responsibilities for Bronze Levels 0 – 1 events and supporting at Special Situation Level 2 Silver Forum and Level 3 Gold Committee.
Providing support in the crisis exercises including site recovery model planning.
Providing cover for Santander Early Escalation Notification (SEEN) process.
The role may, on rare occasion, require support to Incident and Crisis Managers outside of normal working hours including evenings and weekends, for which you will receive time off in lieu (TOIL)
What you’ll bring.
Experience in event and incident management
Proven relationship and communication skills, ability to exchange ideas and information effectively in a concise and logical way and be sensitive to audience diversity.
It would also be nice for you to have.
Demonstrate general technical knowledge across Information Technology
Good knowledge of Santander products, services, policies, procedures, and organisational structure
Strong analytical and PC skills
Acts as a subject matter expert across risk areas of specialism, regarded throughout Risk and key business areas as the first point of call for advice.
What else you need to know.
This role is ideally based in Milton Keynes with a hybrid working approach
Everyday Inclusion
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
How we’ll reward you.
As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
Eligible for a discretionary performance-related annual bonus
Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us
27 days’ holiday plus bank holidays, which increases to 28 days after 5yrs service, with the option to purchase up to 5 contractual days per year
Voluntary healthcare benefits at discounted rates. Including : Bupa medical insurance, dental insurance, healthcare cash plan and health assessments
Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover
24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more
Share in Santander’s success by investing in our share plans
Support your favourite causes through charitable giving and our community partnerships
What to do next.
If this sounds like a role you’re interested in, then please apply.
If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at [email protected] or call 0870 414 9080.
