Inbound Customer Service Agent Falkirk, Scotland
Job description
Customer Service Agent
Role
We are looking for an enthusiastic, bubbly and customer focussed individual to join our Customer Experience Team as a Customer Service Agent based in Falkirk. In a fast-paced environment where the customer is at the heart of everything we do, you will play a vital role in dealing with all inbound telephone enquiries.
Responsibilities
Reporting to the Customer Experience Manager, responsibilities will include:
- Dealing with all inbound customer calls in a professional and friendly manner
- Supporting in the upsell of additional products and services
- Handling customer enquiries from all channels including telephone, email and LifeChat.
- Management of MOT and Service reminders and Service follow-up calls to ensure appointment targets are achieved
- Putting the customer experience at the heart of everything you do
- Assist with any Direct Marketing campaigns.
- Ad-hoc and seasonal service marketing initiatives (e.g. winter health checks).
What you’ll have:
- Previous customer service experience and an ability to deliver 5-star customer service on every occasion
- Experience within a contact centre environment is desirable but not essential.
- Excellent telephone manner & communication skills.
- Initiative and a positive can-do attitude.
Hours
Full time role (39 hours per week) on a rota basis between the Department opening hours of:
Monday to Friday- 8am to 6pm
Saturday - 8am to 5pm
Sunday- 11am to 5pm
Rewards and Benefits:
- Salary £21,294 per annum
- OTE up to £23,500 per annum
- Discounts on all our company products and services. This includes offers which are exclusively available to Peoples and Ford employees across our best range of Ford vehicles. We also offer friends and family discounts
- Instant access to the Peoples Refer a Friend programme. Not only do you get paid for recommending a friend to work for us, but we will pay you if you recommend new customers too
- 30 days annual leave
- Instant membership to our dedicated Employee Assistance Programme
- Instant access to Peoples Rewards with 1000s of online retail discounts available to every employee and no spending limits
At Peoples, we are not all the same and that is our greatest strength. We work hard and remain committed to creating a diverse and inclusive workplace. We draw on the differences in who we are, what we’ve experienced and how we think. People make Peoples.
Ref:
Working Hours 39hrs per week on a rota basis
Location Falkirk
Salary £21,294 Basic - £23,500 OTE
Benefits
Closing Date 05/03/2023
Job Type: Full-time
Salary: £21,294.00 per year
