Inbound Customer Service Advisor Liverpool, England
Job description
An experienced Inbound Customer Service Advisor is required to join our client based in Liverpool City Centre. The role is working for an award-winning company who are the largest provider of their service in the UK. They are recognised as a five-star provider by their community and are rated as excellent on Trustpilot. The company also highly values their employee’s wellbeing and career journey offering great benefits and stability.
Working Monday to Friday 8.45am – 5.00pm with a salary of £22,655. Your first 6 months will be office based in Liverpool city centre while you complete full training. After successful completion of your probation period you can be home based for 3 days a week and in the office for 2 days per week.
Please note: to be considered for this role you must be able to successfully pass a DBS check.
About the role:
- Answer and handle incoming telephone calls in a professional, courteous and timely manner
- Respond to and resolve customer queries received by email
- Respond to telephone queries by checking details on an in-house system
- Issue claim forms, customer applications and other information to customers as requested
- Update the system with changes to customer details by telephone, email or paperless change requests
- Process claim forms as required
- Ensure adherence to regulatory and compliance issues at all times
To be considered for this role you will have:
- Inbound Customer Service Advisor experience
- Quality call handling
- Experience of resolving customer queries to the highest standards
- Proficient Excel user
- Able to successfully pass a DBS check
Your past job title may have been:
- Inbound Customer Service Advisor
- Claims Advisor
- Policy Advisor
- Inbound Call Handler
- Call Centre Representative
You may have experience working in:
- Banking
- Insurance
- Claims
- Medical/NHS
Benefits:
- 25 days holiday plus bank holidays (increasing with service)
- Excellent pension
- Fantastic wellbeing package
- 3 days per week working from home
- Monday to Friday 8.45am – 5.00pm
To Apply:
If you’re a committed and experienced Inbound Customer Service Advisor looking to work for a stable company where you can create a career, we would love to hear from you, please send your CV.
We aim to respond to all successful applications within 3 days. If you haven’t been contacted within 3 days your application has been unsuccessful. We apologise that we are unable to contact everyone in person and thank you for your interest.
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Job Type: Full-time
Salary: £22,655.00 per year
Benefits:
- Casual dress
- Company pension
- Private medical insurance
- Wellness programme
- Work from home
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Liverpool
Reference ID: AH227
