Team Manager- Croydon Early Intervention Team- COAST London, England
Job description
An exciting opportunity has arisen for a Team Leader in Early Intervention for Psychosis at Queens Resource Centre in Croydon. We welcome applicants from a nursing, social work or occupational therapy background.
COAST provides care for people, aged 18-65 years, who live in the London Borough of Croydon, and help people when they first begin to develop the symptoms of mental illness. COAST provides prompt assessment, treatment and advice to help people to maintain their health and to prevent them reaching a crisis point and move towards greater independence in their communities.
The post holder will work closely with the Advanced Practitioner and Service Manager to deliver on quality and physical health improvement initiatives consistent with CQC fundamental standards, Trust values and strategic objectives for people in the community with First Episode of Psychosis to receive the right care planning and intervention.
To have overall management responsibility for the delivery of care within an Early Intervention in Psychosis model of service delivery, in accordance with Trust policies and procedures.
To lead a team of professional and support staff in the delivery of high-quality evidence-based practice, ensuring that regular supervision and appraisal take place.
Leading a team collaboratively with senior management team
To manage administrative and operational resources in a cost-effective manner, evaluating the standard of service delivered.
To co-ordinate multidisciplinary working, maintaining excellent communication and working relationships with all team members, and other services within the Trust, to ensure effective interface and continuity of care between disciplines and services.
The Team Manager will ensure that all referrals to the service are screened, that, where necessary, service users are provided with a full assessment of health and social needs and that aftercare is provided from the most appropriate service.
The post holder will carry out clinical and managerial procedures to a standard that ensures safe and effective care and complies with the relevant Code of Professional Conduct.
There is an expectation that the post holder will place the needs of service users at the centre of care delivery.
About South London and Maudsley:
South London and Maudsley NHS Foundation Trust(SLaM) provide the widest range of NHS mental health services in the UK as well as substance misuse services for people who are addicted to drugs and alcohol. We work closely with the Institute of Psychiatry, Psychology and Neuroscience (IoPPN), King's College London and are part of King's Health Partners Academic Health Sciences Centre. There are very few organisations in the world that have such wide-ranging capabilities working with mental illness. Our scope is unique because it is built on three major foundations: care and treatment, science and research, and training.
By coming to work at SLaM, you will gain experience of being part of an organisation with a rich history and international reputation in mental health care. You will have access to professional development and learning opportunities, and have the chance to work alongside people who are world leaders in their field. SLaM delivered more than 14,000 training experiences in 2014; providing an extensive range of learning opportunities for staff at all levels. In addition, our working relationship with King's Health Partners allows those working at the Trust to get involved in academic research.
Key Responsibilities
Management of Care and Practice
- Ensure that all clinical practice is developed using up to date evidence base, ensuring that all staff have the appropriate skill base and supporting mechanisms to access training to work with the service user group.
- Oversee a service user's care pathway, utilising available resources and Patient Journey framework and lead the team in its implementation.
- Ensure systems are in place to support user and carer-centred involvement in the planning and provision of care.
- Ensure that staff receive regular supervision and appraisal, and are offered essential and developmental training in accordance with their personal development plans, and the needs of the service.
- Ensure that all service users are made aware of, encouraged, and assisted to use all services available to them.
- Ensure that the requirements of all mental health legislation are met with particular regard to the Mental Health Act 1983 (including amendments and Code of Practice) and Community Care Legislation (eg. CPA, Supervision Registers and Supervised Discharge etc), NSF, Child Protection and NHS Plan, Care Act 2014, and ensuring that all practices are within the guidelines set by the NMC and are in accordance with Trust policy.
- Ensure that the Better Access to Early Interventions standards are upheld by managing an efficient referral system and supporting the delivery of the range if intervention recommended by the NICE guidance.
- Ensure team finances are managed within allocated budget, including recruitment of staff.
- All absences, bank and agency are managed within budget and Trust guidelines.
- Communicate to all staff how they can contribute to the efficient management of financial and material resources.
- Identify and deal with cost pressures which may have an impact on the financial expenditure of the team. The post-holder will be expected to notify any such situations to the service manager if they cannot be dealt with at a local level.
- Set, monitor and evaluate overall standards of care and practice in the team in liaison with the Clinical Service Lead, Professional Advisors, and other agencies.
- Ensure that all practices and interactions in the team are based on the preservation and respect of service users’ dignity, individual and cultural identity, wishes (whenever possible) and are in accordance with the maintenance of individuals’ independence.
- Ensure that all staff are aware of the standards of professional behaviour expected by the Trust.
- Ensure that the service provides continuity out of hours, appropriately relating to the senior manager on-call and out of hours medical team.
- Work closely with the multidisciplinary team and involve them in all relevant day to day decisions, strategy and business planning, and maintain close liaison with the Clinical Service Lead and Clinical Director when difficulties arise.
- Maintain the efficient use of staffing resources in the team, ensuring that staffing levels are safe, appropriate and contain the necessary skill mix, but recognising and supporting Improving Working Lives within the confines of a safe service.
- The post-holder will ensure that each member of staff is fully aware of their responsibilities and has a personal development plan which is based on a balance between the needs of the individual and the service.
- Manage the overall development of the team, encouraging staff to contribute their views and ideas as appropriate.
- Implement all Trust policies and Human Resource Management, and ensure staff are aware of how to access this information.
- Delegate duties and responsibilities to other staff as appropriate to assist in the operation of the unit and to aid the development of individual staff.
- Develop and maintain procedures that result in good communication between the multidisciplinary team and other agencies.
- Arrange and in some instances chair relevant meetings involving other agencies, patients and carers when necessary to facilitate good communication.
- The post-holder will lead the team in setting, implementing and monitoring realistic and achievable objectives in accordance with the aims and objectives of the service.
- Attend meetings and forums, representing the team at various levels both within the Trust and with external agencies, ensuring that all staff are kept fully briefed on any new developments etc. The post-holder may be required to participate in specific inter-agency work relevant to the service.
- Ensure that all communication (verbal or written) between the team and other departments or agencies is of a high standard both in its content and presentation.
- Ensure that all written and electronically stored information is accessible only to authorised personnel and is stored in accordance with the Data Protection Act.
- Ensure that administrative staff are aware of the importance of the collection of statistical data and ensure that this is collected and stored in an accurate and timely fashion.
- Ensure that the Health and Safety at Work Act is adhered to by all staff. The post-holder will have particular responsibility for ensuring that all staff receive any training necessary in order to meet the requirements of the Act. (e.g. fire training, first aid, etc.). The post-holder will be responsible for taking immediate action to deal with any problem which might affect service user, visitor or staff safety. This will involve liaison with the relevant Health and Safety Co-ordinator.
- Ensure local response in managing incidents by using the Trust Incident Policy and implementation outcomes to change and improve practice.
The post-holder will:
- Be prepared to physically move between sites as needed.
- Ensure that they are fully aware of current developments and practice in their clinical area.
- Acknowledge their own limitations and discuss/identify their training and development needs with their line manager.
- Make effective use of supervision with their line manager on a regular and agreed basis.
- Be aware of the need to reflect on their practice both as clinician and manager.
- Manage their own time efficiently.
- Be aware of and adhere to all Trust Policies and act as a role model to other staff.
- Meet the required professional standards for ongoing registration.
- Recognise emotional and mental effort required to fulfil the post.
The post-holder will also be responsible for:
- Deputising for the Service Manager as required.
- Establishing and building on excellent working relationships between other services within and external to the Directorate.
- Ensuring that systems are in place which invite service users and their carers to comment on the quality of services they receive.
- Ensuring pro-active engagement of the service with Research Projects according to King’s Health partners tripartite mission.
- Implementation of the complaints procedure including investigation, response, and resolution.
- Ensuring that their line manager is kept informed of all developments and changes within the team.
- The safe storage and administration of medications.
- The creation and maintenance of an environment which is conducive to learning and which meets the educational standards required by Educational Institutions whose students are placed on the ward. The post-holder will be expected to facilitate actively the team’s involvement in the training and education of staff from a variety of disciplines.
- Participating in projects within the team and Trust as required by the senior management of the Directorate.
