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Inbound Customer Advisor (Wealth) Sheffield, England

Aviva

Full Time Sheffield, England 22000 - 27500 GBP ANNUAL Today

Job description

Kick Start Your Customer Service Career with Aviva

Starting salary between £22,000 to £27,500 (depending on hours, skills and experience) plus additional benefits

Our standard full-time contracts are for 35 hours per week (with options for part time working).

However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for an enhanced 40 hour contract which has an enhanced salary of up to £27,500.

Location: this role is 3 days per week in our Sheffield office and 2 days per week working from home (initially it will be full-time in our office for training - c. 8 weeks)

Allocated shift pattern between 08:00 – 18:00 Monday – Friday

We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions.

Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That’s why we’re here, and that’s why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you!

A bit about the job:

We want you to provide the very best service with performance measured in line with Aviva’s values; Care, Commitment, Community and Confidence. In other words, it’s the quality of the personalised service you provide that we’re interested in. There is a lot to learn but don’t worry, through great training and coaching you’ll be well prepared to support the needs of our customers and financial advisers.

You will be part of our our Wealth Organisation, providing telephony support in one of our areas:

Investment Bonds
Pension Savings
Platform Investments

But don’t worry about the product, it’s the care that you can bring to our customers that we care about most!

Our products can be technical - there is a lot to learn but don’t worry, you’ll receive plenty of training and support to help our customers with their complex queries.

Skills and experience we’re looking for:

Excellent communication skills and a great phone manner with the ability to build rapport and show empathy
Be a good fact finder – you will ask the right questions at the right time to really understand what our customers need from you
Someone who enjoys working and learning with others around them to deliver fantastic customer service
The ability to understand our digital methods and how they can make things simple and quick for our customers
A positive, can-do attitude with the ability to have difficult conversations and overcome objections

What you’ll get for this role:

We have a world class benefits and reward experience focused on your physical, financial, and emotional wellbeing. There are too many to list, but here’s a flavour of what’s on offer!

Starting salary between £22,000 to £27,500 (depending on hours, location, skills and experience) Our standard full-time contracts are for 35 hours per week (with options for part time working); we also offer a 40-hour contract which has an enhanced salary of up to £27,500
Generous pension (starting level Aviva contributes 8% when you contribute 2%)
Eligibility for annual performance bonus
Family friendly parental and carer’s leave
25 days / 29 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days
Up to 40% discount for Aviva products
Brilliant flexible benefits including electric cars
Aviva Matching Share Plan and Save As You Earn scheme
21 volunteering hours per year

Aviva is for everyone:

We are inclusive – we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 60% of their time in our offices and 40% at home.

To find out more about working at Aviva take a look

here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Daisy Holmes a call on (+44) 7436 672007 or send an email to

[email protected]

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