Imported Food Administrative Officer London, England
Job description
About us
Hillingdon is London's second largest borough, with fantastic transport links with the A40, M25, the Metropolitan and Piccadilly lines all local to us, so you can travel to work with ease and boasting over 20 square miles of scenic countryside, consisting of canals, rivers, parks and woodland. We’re also home to some of the world’s most renowned brands such as Coca-Cola and United Biscuits.
With an ambitious strategy we pride ourselves on delivering services that improve the lives of all our residents, businesses and partners. Embarking on our journey of continuous improvement, we’ve set an agenda to ensure the provision of; safer communities, a thriving local economy, a greener more sustainable environment, whilst increasing our digital capabilities throughout the Borough.
Putting our residents first is at the heart of everything we do! We want to attract talented individuals like yourself who share our aspirations for the borough, and can support us to deliver exceptional services for Hillingdon.
The imported food team is based in Cargo Village at Heathrow and is located in offices on the 1st floor of building 550 ( WFS Shed) in Shoreham Road East Heathrow. The officers are at the heart of all imports in the cargo area of Heathrow Airport, and all adminstrative functions and data bases are controlled from this office.
Why not take a sneak peak of the important work that takes place at the unit by clicking here!
An exciting opportunity has arisen to join our Imported Food Team at London Heathrow Airport. As an Administrative Officer you will be responsible for assisting the team of Environmental Health Officers, Food Safety Officers, Technical Officers and Official Veterinarians in providing an effective and efficient service on behalf of the London Borough of Hillingdon in respect of imported food functions at Heathrow Airport's Border Control Post.
What will an Imported Food Administrative Officer do?
The main duties of the role include:
- providing clerical and administrative support
- inputting consignment details
- processing payments and invoicing information
- providing first class customer service to service users
- effectively managing large amounts of data, input data into internal database systems and carry out general internal database maintenance e.g. modifying tables, queries and reports
About you
We are looking for an experienced individual who provides excellent customer care and has exceptional communication skills. It is essential that you can demonstrate the following experience:
- experience of supporting a multi-disciplinary team with comprehensive technical administration services (including database/system administration)
- experience of prioritising high volumes of work effectively and accurately, and to deal with routine matters on own initiative within deadlines
- experience of working under competing pressures
- experience of providing excellent quality customer service.
- experience of developing and maintaining good working relationships with clients and working as part of a team.
Whilst not essential, having experience of working in a port health setting will be advantageous.
It goes without saying you will have solid MS office skills, particularly excel and word and be adept in the use of MS outlook, you will be experienced in using software to support administrative activities and be comfortable learning new systems and processes.
What we offer
In addition to a salary in the range of £27,807 to £29,214 we have a huge range of benefits, and whilst these are role dependent they typically include:
- local government average salary pension scheme
- free parking (4 days a week) if based at the Civic Centre
- a 36-hour week for all full-time staff
- generous holiday entitlement: a minimum 25 days a year (plus bank holidays), rising to 28 days after five years' service. For more senior positions holiday entitlements can rise to a maximum of 36 days
- career breaks
- flexible working hours
- season ticket loan
- access to a Credit Union
- access to a wide range of training and courses
- discount on a variety of Adult Education courses run by the Council
- payment of professional fees where these are required
- discounts at council-owned leisure centres and swimming pools at Hillingdon (Uxbridge), Queensmead (South Ruislip), Highgrove (Ruislip) and Botwell Green (Hayes)
- cycle purchase scheme
- car sharing scheme
- 30% discount on green fees at council-owned golf courses
Additional information
Please ensure you thoroughly read the attached Job Profile and Person Specification prior to submitting your application.
Due to an expected high volume of applications, we could close this role early, we therefore recommend you apply as soon as possible to avoid disappointment.
Shift Pattern
Whilst you complete your training period you will work 36 hours each week Monday – Friday. Once training is completed you will move onto one of the shifts and receive the associated shift allowance (14%). There are 2 shift teams and you will work the following shift pattern over a 2 week period:
Week 1:
Monday and Tuesday = 08:00 – 19:00 (10.5 hours with 30 minute break)
Wednesday, Thursday and Friday = OFF
Saturday = 08:00 – 18:30 (10 hours)
Sunday = 08:00 – 18:00 (9.5 hours)
Week 2:
Monday and Tuesday = OFF
Wednesday, Thursday and Friday = 08:00 – 19:00 (10.5 hours)
Saturday and Sunday = OFF
Applicants should be aware that the post will only be offered to successful candidates subject to an Enhanced DBS check as well as other employment clearances.
