Implementation Specialist II - UK

Implementation Specialist II - UK London, England

Full Time London, England 38446 - 56986 GBP ANNUAL Today
Job description

About Cyxtera Technologies, Inc.

Cyxtera Technologies combines a worldwide footprint of best-in-class data centers with a portfolio of modern, cloud- and hybrid-ready security and analytics offerings – providing more than 3,500 enterprises, government agencies and service providers an integrated, secure and resilient infrastructure platform for critical applications and systems.
Cyxtera is the secure infrastructure company. By combining a modern, hybrid-ready information security fabric with an uncommonly diverse and distributed footprint of 63 world-class data centers, Cyxtera delivers a secure platform for connecting and protecting dedicated infrastructure, private clouds and public clouds.

For enterprises, government agencies and service providers, Cyxtera offers powerful, secure IT infrastructure capabilities paired with agile, dynamic software-defined security.
Simply put, we’re a new kind of data center company—one with security integrated as a core service offering into the facilities that sit at the nexus of enterprise IT and the cloud. And we’re a new kind of security company—with solutions built for the way we run our applications today

Cyxtera’s secure infrastructure portfolio includes:

  • 63 world-class data centers
  • A context-aware, identity-centric access control solution that surpasses outdated hardware-defined and perimeter-centric approaches to infrastructure security with a “software-defined perimeter” that increases resilience, simplifies management complexity and reduces costs
  • Specialized fraud prevention and authentication services for specific verticals including financial institutions and government agencies
  • Advanced investigative and network analytics to help better predict, prevent and detect threats
Implementation Specialist

Essential Duties:
  • Manages IT implementation projects for small to medium-sized solutions. Project management duties include validating technical requirements, conveying work plan tasks to technical personnel, provisioning equipment, and communicating solution status to clients.
  • Inspects technical documents for standard solutions. Ensures that minimum requirements are met to start up and complete the implementation lifecycle – from validating requirements to provisioning and coordinating build activities, and closing the project via client signoff. This includes following the defined protocol when needing to cancel orders or place orders on hold when requirements are not met.
  • Plans and facilitates kickoff meetingsinvolving multiple stakeholder groups. This activity involves allocating Cyxtera engineering and technical resources and reviewing simple technical documents with stakeholders regarding small to mid-sized solutions.
  • Manages client expectations by educating clients on implementation activities and communicating solution status.
  • Documents project information for small-medium size projects. This involves recording implementation activities and miscellaneous notes in Cyxtera business applications in a manner that provides ample information needed to ensure a seamless client experience across all Cyxtera functions.
Position Objectives:
  • Exhibits a proactive work approach by applying basic project management processes as a means to consistently meet project deadlines. Seeks help through managers and peers when needed in order to ensure the solution integrity and timeliness. Takes ownership and responsibility for decisions and project outcomes.
  • Able to quickly solve problems inherent in small to mid-sized solutions. Knows how to identify problems, prioritize them, and access resources needed to resolve problems quickly. Knows when to seek engineering and technical expertise to solve problems. Knows when and how to escalate problems for management attention.
  • Able to work on projects independently. Exhibits a “take charge” attitude and a propensity to take full ownership/responsibility for getting work done. Provides creative, efficient solutions when working through obstacles. Demonstrates a propensity to apply structure and discipline as needed to benefit an implementation effort’s outcome.
  • Execute basic project management processes. Can explain the basic activities performed when validating requirements, scheduling and managing work plan tasks, identifying and communicating with stakeholders, and managing changes to project scope or completion date.
  • Able to communicate effectively to individuals and groups of 4-5 people. Demonstrates experience communicating directly with clients in writing and verbally. Able to provide explanations in a clear, concise, and positive manner. Demonstrates an understanding of how to keep diverse groups on-topic using basic meeting facilitation techniques. Maintains a professional composure in highly charged situations.
  • Process multiple project tasks at a time. Exhibits a systematic and logical approach to prioritizing multiple tasks in a given time period. Demonstrates the ability to work well in team environments and will “go the extra mile” in assisting senior personnel with complex tasks as needed.
  • Able to manage issues inherent with projects. Able to recognize the nature of various change request types and understand the implications on project time and cost. Limited ability to identify risks and use sound judgment when mitigating risks or escalating problems. Demonstrates the importance of setting client expectations and being forthcoming when issues arise. Exhibits confidence in resolving issues and in leveraging internal resources to help resolve them.
  • Skilled in ensuring positive client experiences. Demonstrates continued awareness of actions and attitude that instill a positive, seamless client experience. Represents the company as a unified entity by referring to business functions as “we” and demonstrating consistent messaging and work practices to ensure that all interfaces with the client are predictable and repeatable with every subsequent service request. Demonstrates continued pride and confidence in the company’s ability to deliver the right solution to the client.
Basic Qualifications:
  • 2-3 years of experience managing projects or ability to exhibit project management fundamentals
  • 2-3 years of experience in IT or other relevant industry
  • Knowledge of Cyxtera products and processes preferred
  • Demonstrated project management skills; must have experience in establishing timelines, detailed reports and executive summaries
  • Self-starter, who is results oriented, entrepreneurial and resourceful
  • Must be proficient in Microsoft Excel and Word
  • Strong communication skills (oral and written)
Preferred Qualifications:
  • Bachelor’s Degree in Information Technology or Business related field or 2+ years of relevant industry experience preferred
Cyxtera is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

Implementation Specialist II - UK
Coral Gables, United States
Unknown / Non-Applicable
Company - Public
Information Technology Support Services
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