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Dental Practice Receptionist

Oradent Dental Care, Rochester, Kent has a fantastic opportunity for a Dental Practice Receptionist to join their friendly and dynamic front of house team. The person we are looking for needs to be an enthusiastic people oriented team member who thrives to motivate and bring the best out of people, with a flair for professionalism within the workplace by coming up with brilliant ideas to help increase patient and team satisfaction as well as improve practice efficiency and patient service. Ideally the Dental Practice Receptionist would have impeccably high standards.

Oradent Dental Care treats both NHS and private patients in the local community. Our team is very welcoming and the successful candidate will enjoy full training and a personal development plan for their career. The successful candidate will be fully supported by our Senior Management Team which currently includes the Operations Director, HR Manager, Business Development and Patient Experience Director who continually work closely with the heads of our hard-working support staff to ensure the Dental Practice Receptionist is able to succeed and deliver their best in the role.

The role of the Dental Practice Receptionist is very important as it is often the receptionist who the patient meets first. Dental receptionists also play a large role in the smooth running of the dental practice. Being a dental receptionist is a very demanding job that comes with a lot of responsibility.

Hours: 42.5 hours per week, Monday to Friday, flexible shift pattern to include at least one late night a week with occasional Saturdays on an adhoc practice needs basis. Full-time or part time will be considered, permanent contract.

Reporting to:

The Dental Practice Manager, the successful Dental Practice Receptionist will be responsible for managing the work of all clinical and non-clinical staff, ensuring service delivery and all operational aspects within a specified practice. This with the view to achieve excellent customer service, quality, cost and delivery performance in line with company strategy, goals and values.

Dental Practice Receptionist

The role of the Dental Practice Receptionist will:

• Take ownership of the daily and weekly tasks to be completed by the reception team.
• Support the promotion of patient choice through asking patients to complete Smile Checkers and provide information about products, services, promotions, available finance options and oral health products.
• Conduct regular system reviews to identify and action issues around debt, open courses, DNAs.
• Build and nurture great working relationships with the Clinical team.
• Be actively involved in the smooth running of the practice by working well with your practice team.
• Share your knowledge and experience with team members and undertake any suitable training to enhance your job role.
• Fill the diary and optimise appointment booking by using the principles of colour coded SMART diaries.
• Take ownership for all aspects of money management including transmitting electronic claims daily (EDI).
• Comply with the dentist health and safety policy and all relevant risk assessments including ergonomic.
• Always adhere to dentist policies and procedures.
• Welcome patients whether it be in person or over the phone, establish the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner, always communicating information about waiting times.
• Accurately update and protect patient information including on the patient electronic database.
• Book next appointments before the patient leaves and action reminders including courtesy calls.
• You will have experience in compliance and understand the requirements of CQC relevant to your role as a receptionist.
• Our mission is to provide excellence in every aspect of the patient journey and the candidate will need to embrace this culture. We are committed to continuous development and make the patient the centre of everything we do.
• You should work autonomously, utilising your analytical skills to form an accurate account of reception.
• Ensure the practice reception runs smoothly and efficiently in line with the business vision.
• Ensure the practice continues to grow and attract new patients.
• Manage the reception desk and ‘front-of-house’, greeting patients and visitors, and ensure they have filled out relevant paperwork.
• Provide a friendly and polite service to all patients that attend the practice.
• Answer all inquiries in a professional, empathetic, polite and courteous manner and book appointments as needed.
• Take and relay accurate messages for clinical staff.
• Deal with queries and patients at reception via phone and email.
• Undertake clerical duties as directed by clinical staff.
• Report any problems to the clinical lead / Clinical Services Manager as appropriate.
• Ensure the waiting area is clean and tidy.
• Enter data onto our dental systems.
• Money movement, including banking.
• Record keeping in line with GDPR and practice procedure.
• Work closely with clinical staff to ensure optimal diary management.
• Excellent written and verbal communication skills.
• Discussing treatment plans and costs.
• Upholding and implementing Covid-19 health & safety protocols and maintaining good cleanliness.
• Be familiar with CQC requirements and compliance.
• To ensure compliance with current legislation such as Fire, Health & Safety, CQC regulations, RIDDOR and COSHH.
• The ideal candidate would have some dental knowledge and experience using the 'Exact' dental software, but not essential.
• Your drive to constantly deliver and improve the patient journey in line with Oradent Dental Care’s Visions and Values will enable your success in this role.
• Patients will phone the practice for many reasons including making/rearranging/cancelling appointments, wanting to register/deregister as a patient, changing their details, seeking dental advice, insurance queries and filing complaints.
• Dental receptionists may also receive business calls which will usually be forwarded to the practice manager or dentist.
• Sending out appointment reminders and recalls.
• Dealing with patient referrals.
• Contacting laboratories and checking lab work.
• Keeping a well-organised filing system.

Dental Practice Receptionist

Qualifications

• GCSE subjects, particularly English and Maths
• Certification in office administration, medical administration or related fields is advantageous.

Experience

• Have a polite, courteous, caring and compassionate demeanour.
• Be organised, and able to manage variable management situations.
• Experience with compliance protocols.
• Medical Receptionist: 1 year (preferred)
• Able to work under pressure

Skills

• Good organisational skills.
• Able to demonstrate initiative.
• Flexibility and adaptability to meet the needs of the business.
• Demonstrable customer/patient service skills.
• Proven ability to work effectively in a team and build strong relationships with the practice team to create a one team environment and independently as required.
• Excellent interpersonal skills including a professional and welcoming manner.
• Commitment to further training and self-development.
• Must be an excellent communicator over the telephone and face to face.
• Excellent organisational skills and time management skills in order to manage multiple tasks and process timelines.
• Good IT skills and operate a computer based system for patient information.
• Excellent verbal and written communication skills.
• Willingness to learn about all products and services offered.
• Excellent Customer service skills.

Desirables

• Previous experience and involvement in the Dental Practice and patient process.
• Dental Receptionist Level 3 (Preferred)

Benefits

• Company events
• Company pension
• On-site parking
• Employee referral programme
• Additional annual leave day for every year of full service

Salary: £9.00 up to £9.50 an hour, depending on experience.

Supplemental pay types:

• Bonus scheme
• Performance bonus

Ability to commute/relocate:

• Rochester, Kent: reliably commute or plan to relocate before starting work (required)

Work Remotely:

• No

Licence/Certification:

• None

Dental Practice Receptionist

About the Dental Practice

Oradent Dental Care Rochester, Kent, provides affordable, private and NHS dentistry to the residents of Medway Towns and the surrounding areas for a number of years. Oradent Dental Practice, Rochester prides itself on providing a safe, transparent, inclusive and engaging workplace. We are always looking to develop both the organisation's growth and patient experience. The staff are the bedrock of the company.

We have built a reputation of which we are truly proud of. Our dentists, nurses and our hygienists are highly trained and are committed to continuing education programmes in order to keep up to date with the latest techniques. The practice offers patients a full range of private treatment options, inclusive of Smile Makeovers,Specialist Dental Implants and Oral Surgery, Invisalign and a range of general Dentistry.

Rochester is ideally located for candidates around Medway Towns, Maidstone, Aylesford, Sittingbourne.

Our Recruitment Process

At Oradent Dental Care we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and we are proud to be an equal opportunities employer.

Any offers of employment made by Oradent Dental Care will be subject to proof of eligibility to work in the UK and receipt of a satisfactory Enhanced DBS Certificate from the disclosure & Barring Service

Covid-19

The health and well-being of our patients and staff is our priority at Oradent Dental Practice and vaccination offers the best protection against the Covid-19 virus.

We strongly encourage the vaccination uptake as this remains the best line of defence against Covid-19, keeping both our patients and employees safe.

As we are a dental surgery we maintain a high level of infection control and have the appropriate PPE measures in place.

Oradent Dental Care reserves the right to remove job adverts before the closing date.

Reference ID: Dental Practice Receptionist/Rochester

Job Types: Full-time, Permanent

Salary: From £9.50 per hour

Benefits:

• Additional leave
• Company events
• Company pension
• On-site parking
• Referral programme

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Performance bonus

Ability to commute/relocate:

• Rochester, ME1 2AB: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Can you work a late night a week and adhoc Saturdays on a rota system?

Experience:

• Medical Receptionist: 2 years (required)

Work Location: In person

Reference ID: Dental Practice Receptionist/Rochester