ICT Systems & Equipment Administrator Edinburgh, Scotland
Job description
Work at Hanover
You'll find a range of disciplines at Hanover, whether you're a seasoned professional or just starting out. Explore your options to see where you can make a real difference to the lives of our customers.
ICT Systems & Equipment Administrator (10392)
Overview
Ref:
10392
Salary:
£26,540 - £30,045/annum + Pension & Benefits
Location:
- United Kingdom - Scotland - Lothian - City of Edinburgh - Edinburgh
Type:
Permanent
Posted
14 August 2023
Closing date
18 Aug 2023 17:00
ICT Systems and Equipment Administrator
Salary: £26,540 - £30,045/annum + Pension & Benefits
Location: Edinburgh
Type: Permanent
Closing date: Friday 18th August 2023, 17:00
Hanover has been successfully housing and supporting people in Scotland for more than 40 years. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives. We proudly provide and manage a wide range of housing throughout Scotland that enhances our residents’ quality of life.
Main Responsibilities
The core focus of the Systems and Equipment Administrator is to ensure that our customers have access to the systems, services and files required to support them to do their best work. Providing a high-quality experience for Service Desk customers, you’ll also be driven to work collaboratively with our external partners including contractors and suppliers.
- Become a system administrator for Active Directory, keeping our networks secure and organised.
- Maintain starters, leavers and job changes whilst reviewing access requirements.
- Ensure that customers have appropriate equipment set-ups for their job role while maintaining the Equipment Asset Register.
- Be a first point of contact for systems and hardware support and action or escalate as appropriate.
- Support the patching and maintenance of our Infrastructure, Security and Network Appliances to maintain Cyber Essentials Plus.
- Assist in route cause analysis during any incident and provide support to resolve underlying problems with input from the wider ICT Team.
- Work with the wider ICT team to provide basic-level customer training and coaching as well as maintaining the ICT knowledge base in line with ITIL Frameworks.
The initial requirement will be for the successful candidate to work from our Edinburgh office five days per week to support initial training and knowledge transfer. We estimate, depending on training progress, that a hybrid arrangement can be considered after the first two weeks in the role.
Person Specification
CRITERIA
ESSENTIAL
DESIRABLE
Qualifications and specific training
ITIL, Foundation certificate or equivalent.
Evidence of continuous professional, technical, and personal learning and development.
Degree in Computer Science, IT, IT systems management.
Certified System Administrator or Active Directory practitioner.
Experience
Working Knowledge of Active Directory
Working as system administrator on multiple integrated systems.
Providing first and second line support to diverse range of users.
Working within a customer-focussed internal service provider using ITIL framework
Experience in working within a busy IT environment
Knowledge
Detailed ICT technical skills using a wide range of Microsoft software:
- Microsoft Active Directory
- Microsoft Remote Desktop
- Microsoft Teams, SharePoint, Email
Advanced knowledge of Microsoft Suite of applications including Microsoft 365/Azure.
Knowledge of Cyber Security processes and/or Cyber Essentials
Skills
Strong communication skills.
Working knowledge of IT Service Desk with skills in using the Microsoft suite of applications, Microsoft 365, Cisco Meraki.
Setup of Hardware including Mobile(s), Laptops, Surfaces and other hardware when required.
Hands on experience of installing IT hardware and software.
Good organisational skills.
Good time management.
Personal attributes
Commitment to equal opportunities and diversity
Positive attitude and commitment to good customer service
Aligned to Hanover Values: Respect, Accountability, Collaboration, Inclusion
Remain calm under pressure
Empathy and respect for others (e.g., customers, colleagues, contractors)
Effective interpersonal skills
Additional requirements
35 Hours per week part of the Service desk rota providing ICT support Mon – Sun 08:00 – 20:00.
Occasional travel across the whole of Hanover
Occasional physical ICT and workstation setup when required
Participate in 24/7 ICT emergency on-call rota.
Current, preferably clean driving license
What We Are Offering
Hanover is accredited with The Silver Investors in People Award. Aside from offering a supportive and friendly environment where our people are valued and appreciated, we’ll see that your hard work and drive to succeed is rewarded.
- Competitive Salary
- Access to our new Hanover Perks platform which includes high street discounts, health cash plan and fuel card
- Cycle to work scheme
- Employee Protection Protocols
- Eye care vouchers
- Family friendly policies
- Health and Wellbeing support networks including Mental Health First Aiders and a 24/7 GP helpline.
- Ongoing ‘on-the-job’ training and Continuing Professional Development (CPD)
- Pension Options
We are most proud of our people at Hanover. We care about one another whilst taking pride in the service we offer. You will be working in a company with a strong identity and with the guidance and support of experienced Managers, you will be able to further develop in your career.
ed candidates will be invited to attend interview either Monday 28th or Tuesday 29th August 2023. Interviews will take place face-to-face in our Edinburgh office.
Hanover is an equal opportunity and disability confident employer.
Hanover (Scotland) Housing Association Ltd
Scottish Charity no: SC 014738
Contact information
To find out about working with Hanover, contact us on 0800 111 4646 or email at [email protected]
